We lost a computer and after getting the new computer running, we went into our library and the games we had downloaded included two we had redemption codes for were gone. We talked with chat support and they checked our account and verified that the games were gone. We cannot use the redemption codes again. What do we do now?
Don't worry, I can assure you that games don't disappear off of accounts. You probably have more than one account. Make sure you're logging into the right one. You can PM me if you're still having trouble.