LIbrary Issue

New Arrival

LIbrary Issue

We lost a computer and after getting the new computer running, we went into our library and the games we had downloaded included two we had redemption codes for were gone. We  talked with chat support and they checked our account and verified that the games were gone. We cannot use the redemption codes again. What do we do now?

Vive Staff

Re: LIbrary Issue



Don't worry, I can assure you that games don't disappear off of accounts. You probably have more than one account. Make sure you're logging into the right one. You can PM me if you're still having trouble.


-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on and set up an RMA. There is no user fix for this issue.

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