Issue with the Subscription Service ?

Khalsa
Contributor

Issue with the Subscription Service ?

Managed to add a game to the subscrption a short while ago but since then I have been getting the following issue.

 

Sorry, server error! If the problem persists, please contact Customer Support.

 

Is there an issue with the service?

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Community

Re: Issue with the Subscription Service ?

Hi @Khalsa, has this persisted for you? I think we had a few authorization problems earlier today. Let me know?

Stephen 'Rockjaw' Reid
- Community Wrangler

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Khalsa
Contributor

Re: Issue with the Subscription Service ?

Yes still persists. I know its not my system as much earlier in the day GMT everything worked fine and I added Titan Slayer to my subscription.

Can't add anything beyond that it still gives me the following error.

Sorry, server error! If the problem persists, please contact Customer Support.

As soon as I click on Confirm Selection.
SnOOf911
New Arrival

Re: Issue with the Subscription Service ?

I have the exact same issue for almost 2 days now! Very frustrating given that we are basically ''wasting'' precious days of subscription unable to add any games. 

 

I just subscribed for 12 months and this was my first month, not overly happy so far...

''Sorry, server error! If the problem persists, please contact Customer Support.''

Vive Staff

Re: Issue with the Subscription Service ?

@SnOOf911

 

Well that's no good... have you already messaged @Rockjaw?

If not, please PM either one of us with the account email you log in with and we'll take a look and see if we can figure out why this is happening.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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