Intel(R) MA-USB Host PAL Code 31

SOLVED
Vive Staff

Re: Intel(R) MA-USB Host PAL Code 31

Just an update, 


I am confirming here that the patch released on Friday the 9th was specifically targeted at hoxfixing those experiencing this cluster of errors specifically under  Windows 7. If you are still seeing these errors, let us know. 

 

@WSY @Spikeone @Scalvert @Skalli

To reach Viveport's customer service team, email customersupport@viveport.com

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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rscott
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

It did not fix mine.  After xmas it installed it freash, did a firmware update but still says Head not detected.  I'm getting simular problem. But with Error Code 37 for Intel MA-USB Host PAL in device manager.  Are they still working on this??? If not I need to return the product.  I'm running Windows 7 Ultimate SP1.   

 

How do I check and force a firmware update.  I don't know what version I have? 

from Log:

[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new DisplayLink version : 1.1.33748.8682
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new IntelWiGig version : 4.0.10375.24G_VR(msi)
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new WirelessUpdate version : 1.0.0.12
[2018-12-29 15:17:53.724 -5 0x1330 INFO LOG] No new CU version : 1.0.0.70b
[2018-12-29 15:41:33.853 -5 0x550 INFO LOG] (ControlCenter)AddNewDevice
[2018-12-29 15:41:34.197 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_STOPPED(3), reason = SDK_CURRENT_STATE_REASON_NOT_SCANNING(16)
[2018-12-29 15:41:34.259 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_ADD_NEW_DEVICE(10), reason = SDK_CURRENT_STATE_REASON_REQUESTED_BY_APPLICATION(9)
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] No stored profile, enter not connected state.
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] Connection Status set to 0(CONNECTION_STATUS_NOT_CONNECTED)
[2018-12-29 15:41:34.306 -5 0x550 INFO LOG] Connection Status set to 1(CONNECTION_STATUS_WAITING_ADD)
[2018-12-29 15:41:42.651 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_CONNECTING(5), reason = SDK_CURRENT_STATE_REASON_INCOMING_CONNECTION(5)
[2018-12-29 15:41:42.651 -5 0x550 INFO LOG] Connection Status set to 3(CONNECTION_STATUS_CONNECTING)
[2018-12-29 15:41:43.932 -5 0x11F8 INFO LOG] (ControlCenter)CallbackDeviceStatus : SDK_WIGIGFSM_STATE_CONNECTED(7), reason = SDK_CURRENT_STATE_REASON_SUCCEED_TO_CONNECT(13)
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] Connection Status set to 7(CONNECTION_STATUS_PREPARING)
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] BeginMcuUpdate
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Get dock device name : VIVE113E
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] Device Name : VIVE113E
[2018-12-29 15:41:43.948 -5 0x1424 INFO LOG] MCU Update Launch OK.
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 1
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 2
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Otp Channel 3
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] (ControlCenter)Get dock preferred channel : Channel 3 (Player 2)
[2018-12-29 15:41:43.948 -5 0x10BC INFO LOG] Preferred Channel : Channel 3 (Player 2)
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)CurrentFwVersion : 4.0.10375.22
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)FactoryFwVersion : 4.0.10327.19
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)NvmVersion : 8.32.2.7
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)MacHwVersion : 6577
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)RFEM1HwVersion : 8
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)RFEM2HwVersion : 8
[2018-12-29 15:41:43.963 -5 0x10BC INFO LOG] (ControlCenter)ActiveFwVersion : MAIN
[2018-12-29 15:41:44.916 -5 0x11F8 INFO LOG] (ControlCenter)Link Condition Change : peerSignalQuality = 4, performanceQuality = 3
[2018-12-29 15:41:53.932 -5 0x550 INFO LOG] M_Temperature=28, R_Temperature=25
[2018-12-29 15:41:53.948 -5 0x1424 INFO LOG] Connection Status set to 5(CONNECTION_STATUS_CONNECTED)
[2018-12-29 15:41:56.776 -5 0xA20 INFO LOG] USB node not found 1.
[2018-12-29 15:42:01.776 -5 0xA20 INFO LOG] USB node not found 2.

 

Please help! 

rscott
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

I checked in the tool its using: Version: 1.20181102.0

Still doesnt work!
rscott
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

The message in device manager is;
Windows cannot initialize the device driver for this hardware. (Code 37)