Intel(R) MA-USB Host PAL Code 31

SOLVED
Spikeone
Settler

Intel(R) MA-USB Host PAL Code 31

 Hello together,

 

I just got the wireless vive adapter and installed it on my PC. Pairing the device using the app worked fine. Yet after few seconds I was told that my headset couldn't be detected and I may unplug and plug back the USB cable or just wait some minutes. I did both and it still didn't work. So I decided to check this forum (and the mighty internet) for the reason and couldn't find much except "Updating from Win7 to Win10 helped" or something similar. Yet someone pointed out that he had problems installing all USB devides - so I checked the device manager and yes, I got a similar problem. The Intel(R) MA-USB Host PAL does not work properly because the needed driver couldn't be loaded. I searcherd the internet for a driver and tried to install them, yet the installation told me "you are using the latest driver". So I'm not sure how to fix that problem at all but you guys may help me.

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Wireless App:

image.png

App Systeminfo:

image.png

 

Systeminfo:

image.png

Hope someone may help me. 

Solutions I may not test: Reinstalling the OS

 

If there is any log or information that may help, just ask, I'll gladly help.

 

Best regards Spike

 

 

Highlighted
Scalvert
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

Hello,

I'm suffering the exact same issue, but sadly no resolution so far and HTC have yet to respond to my ticket request. Items that I've tried to resolve or diagnose the issue are;

  • Swapping PCI slots.
  • Short headset wire to wired box (works), long headset wire to wireless unit (same issue).
  • Disconnecting wired box completely (not just USB+Power).
  • Uninstall / Reinstall Vive Wireless software.
  • Reinstalled the OS.
  • Uninstalled various ASUS USB drivers.
  • Revert HMD to wired ( HMD works on wired immediately without issue)

There doesn't appear to be much in common between our systems. I've an Asus X99-M WS motherboard, not MSI. GTX970 card, not 1080 Ti. The only thing in common is the actual processor type and Windows 7 (at different versions and levels).

 

ViveApp.jpgfailed.jpg

Therefore the only constructive item I can offer right now is that a re-install of Windows 7 is unlikely to address the issue you're seeing. I'll keep at it and let you know if I find a fix.

 

Regards,

Steven.

 

 

Spikeone
Settler

Re: Intel(R) MA-USB Host PAL Code 31

He Scalvert,

 

It really does help me a lot, that doing a clean OS installation does not help at all as I was afraid that'd be the one and only solution for the problem.

Guess there is at least no solution yet so I have to sadly send the adapter back. Don't need an other wireless adapter I'm not using Smiley Wink

 

Thanks for that information anyway :-/ It'd be quite nice to know which windows 7 version they used for testing as in another post they said they do test on win7.

 

Best Regards

Spike

Skalli
Settler

Re: Intel(R) MA-USB Host PAL Code 31

I'm having the same problem. Can't find the headset and this driver is not loaded with Error code 31. I also tried to use the Intel Driver  & Support Assistang but it can't properly work.

Very frustrating. It says there is support for Windows 7 SP1 and it's a very expensive piece of hardware on top of another very expensive piece of hardware and then it doesn't work because a driver doesn't load.

8b50b20b@opayq.com
New Arrival

Re: Intel(R) MA-USB Host PAL Code 31

Sorry to pile on. But I purchased this device too, in anticipation of upgrading to the Pro. The website and documentation very clearly states compatibility with Windows 7 SP1. And btw, if you are using SteamVR, you are on SP1. SteamVR will not install without it. That said. The Vive wireless device will not work because the WiGig drivers for Win 7 will not install. I know my way around these issues so I even attempted to modify similar drivers. Fail.

I guess they figured once we spent the money, we would keep the device regardless. No fix. No sale! RMAed!!

 

Google the other issues Win 10 users are having with performance. I will keep enjoying my Vive and TPCAST with opentpcast software.

ak
Settler

Re: Intel(R) MA-USB Host PAL Code 31

I also have Windows 7 and experiencing exactly the same issue, I bought it over a month ago and still did not manage to make it work. I left multiple messages on forum and emails, I did not get any replies and no one told me to fix it anytime soon. This is how HTC works here.

WSY
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

全世界都是有問題就HTC看不到 10月到現在沒看到有任何回復跟動作
Skalli
Settler
Solution

Re: Intel(R) MA-USB Host PAL Code 31

With the latest Update it works for me! :-) And it's great. I hope you can get the Update too.

It showed when I opened the Wireless App and said Update available. After installing it worked without any further actions.

Vive Staff

Re: Intel(R) MA-USB Host PAL Code 31

@Skalli @Spikeone @WSY @ak 8b50b20b@opayq.com

If everyone could confirm that the update resolves the issue, that would be awesome! Smiley Happy

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Spikeone
Settler

Re: Intel(R) MA-USB Host PAL Code 31

@Synthesis can also confirm that the latest version fixed the problem! Thanks a lot, you fixed that just in time as I already packed it to refund my money! 

Skalli
Settler

Re: Intel(R) MA-USB Host PAL Code 31

I can confirm that it works for me. :-)

It's fluid, immersive and a great experience. Thanks! And I guess I was lucky I didn't have to wait too long. Smiley Very Happy

Scalvert
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

Hello all,

I've not had chance to test it out properly, but the latest Vive Wireless software driver/firmware update appears to have resolved the issue for me as well. (Version: 1.20181102.0) Drivers appear to re-install correctly during the update process with no headset warnings. A quick round of Beat Saber showed no stuttering or playback issues.  I can now look forward to giving it a proper shakedown over the weekend!

- Steven.

Vive Staff

Re: Intel(R) MA-USB Host PAL Code 31

@Scalvert

 

Were you having performance issues/CPU spikes before?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Scalvert
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

Hi John,

 

Apologies, I should have been a bit clearer. No, I wasn't having any CPU spikes or other performance related issues before. (At least when Wired, Wireless just didn't work at all.) It's just that while trying to find a solution to this issue, performance and stuttering seemed to be a common issue people were having with the Wireless unit. I just wanted to confirm that the patch seemed to address the issue stated, without noticing any other common issues for the short time that I was using it.

 

- Steven.

WSY
Contributor

Re: Intel(R) MA-USB Host PAL Code 31

感謝 更新玩韌體後問題解決了
thank you very much