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Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor Steam.

Explorer

Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor Steam.

[ Edited ]

I've successfully redeemed the codes which are included with the purchase of a new Vive , downloaded, and installed all 3 free games .

These are currently Tilt Brush, Everest, and Richie's Plank Experience.

The last two titles work on both the Vive app as well as Steam, and can be launched from either app.

 

Yet every time I attempt to launch Tilt Brush it reports an error code "43201".

The full dialogue reads " Launch Failed : Viveport app does not launch Tilt Brush (43201).

According to this chart, that means :

43201http

400.201 (403) -> policy violated, exceed maximum allowed devices

https://developer.viveport.com/documents/sdk/en/errorcodes.html

 

I've tried uninstalling and re-installing both the game and all of the Vive software, nothing fixes that Tilt Brush error.

I have two Vive's and two VR PC's, both run the same software, and both are giving this error message.

I highly doubt that "exceeded maximum allowed devices" is the issue, as both PC's are only ever signed it at any given time with only my own account, and only one PC is ever powered on at any given time.

 

Any help or insight would be appreciated.

Would REALLY love to play around with Tilt Brush sooner than later.

 

 

31 REPLIES
New Arrival

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

Im also having the same problem when i try to launch Tilt Brush it says the same thing

Vive Staff

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

@Kranky Pantz This is a DRM error code. When a developer publishes on Viveport, they can determine how many seats the license grants. In this case, it appears as if Google has set it to one seat. Uninstalling it on the second machine while it's logged into Viveport should have fixed the error. @CoryCheng, do you have any insights into this? 

@Benjamin Baynard Are you installing the software on a single PC or are you also using multiple PCs? 


- David R

Technical Specialist; San Francisco, CA

Explorer

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

[ Edited ]

Thanks

 

Since I have two Vive's running on differents machines, I've installed it onto both PC's, using my single Vive login.

 

If what you state is possible,  then it's the ONLY time I've ever had a licensing issue such as this, and I have hundreds of Steam titles and quite a few Oculus titles on both PC's, with zero issues...I can login and play anything on either PC without restrictions.

Same goes for gaming consoles, no restrictions per single user account across multiple same consoles.

 

I will test out your theory and login/uninstall Tilt Brush from one of the PC's, then check to see if it will work on the other.

Will report back on the resultsASAP.

 

 

Vive Staff

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

@Kranky Pantz To elaborate, the number of seats a title allows is entirely set by the developer and not Vive. I've attached a picture from the developer console that shows what the publisher would have seen. 

Screen Shot 2017-09-03 at 5.19.05 PM.png


- David R

Technical Specialist; San Francisco, CA

Contributor

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

I just picked up my Vive today and i am having the same issue. I only have one Vive and one computer and i just installed the 3 games that came with it. The two worked and Tilt Brush did not. I got the exact same pop up stated above.

Vive Staff

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

@GameTestDummies @Kranky Pantz There may then be an issue on our backend. I'll alert our team to investigate. 


- David R

Technical Specialist; San Francisco, CA

Explorer

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

[ Edited ]

OK, I've uninstalled Tilt Brush from the 2nd PC and then shut it down.

I've now turned on my primary PC, logged into Viveport and confirmed that Tilt Brush is installed.

NOPE! No difference, still error code 43201.

 

It sounds like the issue isn't on my end, as other single PC owners have started chiming in.

If this is a trend and others were just waiting to check the forums/support for help, I think we'll see soon enough if this is a widespread issue.

 

First the Star Trek Bridge Crew code screw up (I still don't have THAT code), and now this.

:-(

 

Contributor

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

Hi David,

From looking through this thread I can only assume it's a back-end issue; having the same problem here, single PC, single Vive, new purchase, same error message.
New Arrival

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

I'm having the same issue! Just bought the VR today and everything works except for this application.

Explorer

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

OK, so it seems more are chiming in with regards to having the same issue.

 

1. This sux!  Smiley Sad

2. Wasted a few hours on this over the last two days.  Smiley Mad

3. At least I'm not alone anymore.  Smiley Happy

Regular

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

I also have the same problem with the error code 43201 when launching Tilt Brush.

Contributor

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

Hopefully they are able to find a solution soon!

New Arrival

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

Also having this issue. :/

Vive Staff

Re: Included Games Bundle Issue : Tilt Brush won't launch from neither the Vive Games Library nor St

[ Edited ]

I've confirmed our engineering team is currently looking into this. A member of our staff may reach out to you individually to ask for logs to help diagnose the issue. 


- David R

Technical Specialist; San Francisco, CA