12-06-2017 02:39 PM
Just a quick warning my Vive died after 13 months of occasional use. If I had purchased it from a store in Australia I would have still been covered under the Australian Consumer Guarantee. However after many unhelpful attempts to get satisfaction from Vive support and eventually Contacting the Australian Consumer Affairs I discovered that as Vive is not an Australian Company then Consumer Affairs can’t pressure them to replace it.
If I had brought it from an Australian Store then yes I would be entitled to it being repaired or replaced even though it is past the 12 months stated on the manufacturers warranty.
12-06-2017 03:52 PM
Can you please PM me with your name, address, phone, email and your order number from when you purchased OR the serial number on the headset (Printed under the cover on the top)
12-06-2017 07:46 PM
A reasonable solution would be fantastic. I just came home an have now sent @Synthesis the details he was after. It would be fantastic if he could help.
12-10-2017 04:00 PM
My Origional Statement stands. Last contact from Vive Australia support is send it in to be assesed for repair. (I have heard from the repairer that they replace not repair) I will have to pay the repair/replacement cost just under $400 plus postage to send the unit in. If I had purchased from an Australian business or local store I would have been able to have the unity repaired or replaced at no cost to me due to Australian Consumer laws.
I also wouldn't have had the frustration of dealing with Vive Australian Support who continually fail to answer fairly straight forward questions.
12-11-2017 10:54 AM
We're still working on this. Please feel free to PM me directly with questions if needed.
02-11-2018 01:05 AM
@Eyesoarhow are you going with this? i just had mine die under similar circumstances and am trying to get them to deal with it.
i also note that the warranty document does note that we get ACL.
02-12-2018 11:26 AM
Send me your name, number, address, email and any tickets you might have with us and I'll see what I can do to help.