I got a fault 03 and sent support ticket 2 weeks ago with no response

Nicknik
Contributor

I got a fault 03 and sent support ticket 2 weeks ago with no response

I got a fault 03 and sent support ticket 2 weeks ago and still have yet to get a response on this. Its kind of ridiculous. My vive was less than 3 months old when it suddenly got a Fault 03 after not using the vive for 3 weeks or so. From what I saw online the only way to fix this was to contact support and send it back to HTC so it could get fixed/replaced, but 2 weeks later and I still haven't gotten a response on my ticket is making me irritated because I just want to use my Vive that I payed so much for and only got a few months of use out of it before it broke.

Highlighted
Nicknik
Contributor

Re: I got a fault 03 and sent support ticket 2 weeks ago with no respo...

Bump

Vive Staff

Re: I got a fault 03 and sent support ticket 2 weeks ago with no respo...

@Nicknik

 

Could you please PM me with the details?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F