11-08-2017 04:28 PM
I paid for a month's subscription but my current one has not ran out yet, What can I do?
11-08-2017 04:38 PM
Did you accidently buy a second subscription? PM me with the email associated with it and we can cancel it for you if it was a mistake.
11-08-2017 04:52 PM
I received 2 e-mails confirming 2 paid subscriptions for $6.99 each. I already have 1 subscription that has not ran out yet. Not sure what happened but I think I really messed up.
11-08-2017 04:57 PM
11-08-2017 05:02 PM - last edited on 11-08-2017 05:05 PM by Synthesis
there are 2 subscriptions for $6.99 each
[edited to remove personal information]
if you can cancel these 2--I would be greatly appreciated
11-08-2017 05:07 PM
Did you get both of those subscription emails at the same address you gave me? (Don't repost the address, if there's another one, PM it to me.)
11-10-2017 10:50 AM
yes, got both receipts of paid subscriptions at this firstname.lastname@example.org
11-10-2017 11:50 AM
Oaky, thank you. I'm looking into this now.
Updates to follow.
11-10-2017 02:28 PM
We're escalating this, please be patient while we work towards a resolution.