I bought a subscription when my current subscription has not ran out yet

martindell61
Builder

I bought a subscription when my current subscription has not ran out y...

I paid for a month's subscription but my current one has not ran out yet,  What can I do?

martindell61
Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Did you accidently buy a second subscription? PM me with the email associated with it and we can cancel it for you if it was a mistake.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: I bought a subscription when my current subscription has not ran o...

I received 2 e-mails confirming 2 paid subscriptions for $6.99 each.  I already have 1 subscription that has not ran out yet.  Not sure what happened   but I think I really messed up.

martindell61
martindell61
Builder

Re: I bought a subscription when my current subscription has not ran o...

theres 2 paid subscriptions for $6.99 each
order #'s--VO-664a7bf1dd
order #---VO-3a1a265f60
martindell61
martindell61
Builder

Re: I bought a subscription when my current subscription has not ran o...

there are 2 subscriptions  for $6.99 each

 

[edited to remove personal information]

if you can cancel these 2--I would be greatly appreciated

martindell61
martindell61
Builder

Re: I bought a subscription when my current subscription has not ran o...

October16- November 17 is when my subscription runs out

martindell61
Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Did you get both of those subscription emails at the same address you gave me? (Don't repost the address, if there's another one, PM it to me.)

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: I bought a subscription when my current subscription has not ran o...

yes, got  both receipts of paid subscriptions at this e-mail--martinclearman@gmail.com 

martindell61
Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Oaky, thank you. I'm looking into this now.
Updates to follow.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Highlighted
Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

We're escalating this, please be patient while we work towards a resolution.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F