I bought a subscription when my current subscription has not ran out yet

martindell61
Explorer

I bought a subscription when my current subscription has not ran out y...

I paid for a month's subscription but my current one has not ran out yet,  What can I do?

Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Did you accidently buy a second subscription? PM me with the email associated with it and we can cancel it for you if it was a mistake.

Thanks,

-John C

"Welcome to the desert of the real."
martindell61
Explorer

Re: I bought a subscription when my current subscription has not ran o...

I received 2 e-mails confirming 2 paid subscriptions for $6.99 each.  I already have 1 subscription that has not ran out yet.  Not sure what happened   but I think I really messed up.

martindell61
Explorer

Re: I bought a subscription when my current subscription has not ran o...

theres 2 paid subscriptions for $6.99 each
order #'s--VO-664a7bf1dd
order #---VO-3a1a265f60
martindell61
Explorer

Re: I bought a subscription when my current subscription has not ran o...

there are 2 subscriptions  for $6.99 each

 

[edited to remove personal information]

if you can cancel these 2--I would be greatly appreciated

martindell61
Explorer

Re: I bought a subscription when my current subscription has not ran o...

October16- November 17 is when my subscription runs out

Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Did you get both of those subscription emails at the same address you gave me? (Don't repost the address, if there's another one, PM it to me.)

Thanks,

-John C

"Welcome to the desert of the real."
martindell61
Explorer

Re: I bought a subscription when my current subscription has not ran o...

yes, got  both receipts of paid subscriptions at this e-mail--martinclearman@gmail.com 

Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

Oaky, thank you. I'm looking into this now.
Updates to follow.

Thanks,

-John C

"Welcome to the desert of the real."
Highlighted
Vive Staff

Re: I bought a subscription when my current subscription has not ran o...

@martindell61

 

We're escalating this, please be patient while we work towards a resolution.

Thank you!

-John C

"Welcome to the desert of the real."