While this forum exists to share issues you may have with the HTC Vive or Viveport, often especially in hardware issues we have to refer you to our dedicated Customer Care team. I wanted to put this post together to list all the Customer Care contact points as a reference.
Before you contact Customer Care
Make sure you've checked these links before reaching out to Customer Care. You may save yourself valuable time.
SteamVR Help Wizard - Valve's help site for SteamVR will take you step-by-step through the process of trying to figure out what might be going on with your Vive. Every error message is listed here, along with the other main areas where you might have a problem.
SteamVR support - Valve's SteamVR other support page. Valve makes the SteamVR software which powers the Vive, so often you may find solutions here too.
Vive Support - Our own Vive Support pages will take you through basic installation of your Vive, troubleshooting and more. Lots of questions answered here. There are localized versions of these pages too, listed below: