How do I order the strap cap

jf3000
Contributor

How do I order the strap cap

20170910_094402

 

How do I order another one of these?

 

Thanks

Vive Staff

Re: How do I order the strap cap

@jf3000

 

I don't believe we sell those individually, but if you tell me why you need it we can probably figure out a way to solve whatever problem you might be having.

Thanks,

-John C

"Welcome to the desert of the real."
jf3000
Contributor

Re: How do I order the strap cap

There were no instructions on how to actually remove those until I learned the hard way that they twist to remove, on one side I lifted it up and even though it came off it also snapped, so that side has duct tape Smiley Happy So I need to find out if I can get it replaced and buy a new one.

Thanks
Vive Staff

Re: How do I order the strap cap

Where are you located? US or overseas?

Thanks,

-John C

"Welcome to the desert of the real."
jf3000
Contributor

Re: How do I order the strap cap

Australia
Vive Staff

Re: How do I order the strap cap

I would recommend contacting our local chat support at https://www.vive.com/au/support/contactus/ and explaining their situation. You should be able to get a replacement for that part.

Thank you,

-John C

"Welcome to the desert of the real."
jf3000
Contributor

Re: How do I order the strap cap

Seems like a complete dead end, they want me to take the unit bak and get a doa, what a complete waste of time that is.

Vive Staff

Re: How do I order the strap cap

@jf3000

 

Tell them you want to replace the strap, if you're within warranty they should be able to do that. I don't know why they would tell you to return the whole unit. You just need the strap replaced.

Thanks,

-John C

"Welcome to the desert of the real."