Headset will not turn on

Highlighted
martindell61
Builder

Headset will not turn on

light is red and the error message reads not ready

 

I have checked all the cables and cannot find the problem

 

 

 

thanx,    Martin

martindell61
ExplodingXMango
Pioneer

Re: Headset will not turn on

Hello Martin, 

I suggest trying the following steps to troubleshoot and hopefully resolve your issue.

 

• Check for driver updates

• Check for OS updates (i.e. Windows update)

• Prioritize your GPU settings for Steam & SteamVR to Maximum Performance

• Verify the integrity of your SteamVR install

• Check that your Lighthouses are set up properly and are ready for tracking

• Check for updates on your components (i.e. Headset, Controlers, Lighthouses)

 

Hopefully one of these will resolve your issue. If not you can respond here, and I or another member will try to assist you further.

 

If you still need help or have further questions,
reply in the forum and I or another member will attempt to help you ASAP!
_____
I am NOT an HTC or Valve employee.
If I have helped you or resolved your issue,
please accept my answer as the solution.
_____
"Welcome to the world of VR"
-Mango
martindell61
Builder

Re: Headset will not turn on

PC is having issues---Alienware rep is coming to our house to install wireless card go my Bose headphones will work but it might help my VR as well.  When my bose headphones would not work ---this is about the same time the vive would not work.

martindell61
Vive Staff

Re: Headset will not turn on

Okay, good. Let me know what they find out.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: Headset will not turn on

What can I do that I cannot use my vive for a long time??

Do I cancel or what can I do??

 

Thanx,   Martin

martindell61
Vive Staff

Re: Headset will not turn on

@martindell61

 

What do you mean you can't use your Vive for a long time? I thought you said you had dell technicians helping you with the ports.

Are you talking about the Viveport subscription?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: Headset will not turn on

yes--the vive subscription

martindell61
Vive Staff

Re: Headset will not turn on

@martindell61 

How long to do you expect to be without your computer working? Or are you planning on a trip?

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: Headset will not turn on

probably a month or so w/o the PC working

would like to cancel my subscription if possible

 

already it has been almost 9 days without the vive and I'm going stir crazy

martindell61
Vive Staff

Re: Headset will not turn on

@martindell61

 

 

Understandable.

Here's the instructions on how to do that:

https://www.vive.com/ca/support/viveport/category_howto/how-to-cancel-viveport-subscription.html

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: Headset will not turn on

Got the Vive working--------one issue was the headset was not getting any power
One problem ---I don't have sound in the headset
martindell61
Vive Staff

Re: Headset will not turn on

@martindell61

 

Open SteamVR menu > Settings > Audio

audio.PNG

What does it say on this screen with the audio settings?

 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: Headset will not turn on

I changed the answer to HTC Vive HDMI audio

now I'll try it

 

martindell61
martindell61
Builder

Re: Headset will not turn on

didn't work
any suggestions?
martindell61
martindell61
Builder

Re: Headset will not turn on

found out I had disconnected the audio cable from the headset-----plugged it b ack in and whammo---sound

so everything is working awesome now
martindell61