Headset ratchet not working on one side out of box

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Magoo38
New Arrival

Headset ratchet not working on one side out of box

How do I get warranty or replacement parts for headset rachet

Vive Staff

Re: Headset ratchet not working on one side out of box

@Magoo38

 

You're going to want to contact our local Live Chat support for your country/region and explain the situation. They'll walk you through the process. If you have any trouble with that, let me know.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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