Headset loses tracking (HMD) - Symptoms and Solutions

Vive Staff

Headset loses tracking (HMD) - Symptoms and Solutions

If the headset icon in SteamVR window is pulsing green, or the screen on the headset is displaying light grey, it means that the headset is losing tracking. Possible solutions you can try are listed below:

  • Make sure that the headset is in the play area, which means that it is in the view of at least one of the base stations.
  • Check the base station and make sure they are working normally with the green lights on.
  • Make sure the base stations are set up at the correct height (at least 6.5 feet) and angle (30-45 degrees down). Also make sure the base stations are mounted firmly without shaking when connected to power.
  • Make sure all cables are connected firmly, especially the HDMI cables. Unplug and plug back all the cables might help.
  • Check if there are reflective surfaces (e.g. windows, mirrors, glossy walls, etc.) that are interfering tracking and put covers on them.
  • The front camera sometimes could also cause tracking issues. Try lowering the camera bandwidth or disabling it.

 

RealityCheckVR
Pioneer

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Do you know how long it takes the headset to go into standby mode? I've noticed when I put my controllers and headset down and walk away, sometimes after a few minutes it will be deactivated in SteamVR. Usually mess's up my tracking and I restart steamvr.
Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions


RealityCheckVR wrote:
Do you know how long it takes the headset to go into standby mode? I've noticed when I put my controllers and headset down and walk away, sometimes after a few minutes it will be deactivated in SteamVR. Usually mess's up my tracking and I restart steamvr.

After waking up from standby mode, it should restart tracking and you should not need to restart SteamVR. Could you share more details about your environment and the SteamVR version installed. Thanks!

Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions


RealityCheckVR wrote:
Do you know how long it takes the headset to go into standby mode? I've noticed when I put my controllers and headset down and walk away, sometimes after a few minutes it will be deactivated in SteamVR. Usually mess's up my tracking and I restart steamvr.

Hi Caleb, thanks for connecting with me directly on this question and to share your project ideas. We look forward to seeing the experiences that you are creating in Unity. Let us know if you have any other development related questions. 

RealityCheckVR
Pioneer

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Thank you very much for reaching out to me and providing support. I understand that the Oculus/Touch hardware seems to jump into standby much sooner than the actual Vive hardware through SteamVR. Because it loses connection something happens and it doesn't reconnect properly) I can just assume these are simple compatibility issues with the different hardware. Hopefully I will be borrowing a VIve for a couple of days so that I can see if things work properly.)) Thanks again)
Fedek
New Arrival

Re: Headset loses tracking (HMD) - Symptoms and Solutions

When i get on the Steam VR menu, it works fine. Then, 5 or 6 seconds later, the screen gets light grey. Some time later the tracking cameras stop beeing detected by the computer (this doesn't happen as much). What can i do?

Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions

@Fedek

Which of the troubleshooting steps in the OP have you tried and what was the result? We can work from there once I have a clearer idea of what's already been done.

Thanks,
-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Highlighted
DOCTORMAN02
New Arrival

Re: Headset loses tracking (HMD) - Symptoms and Solutions

HI,

 

I recently brought the vive and after about a week of perfect use i came across this problem of the HMD losses tracking.

I have currently attempted all of the possible solutions provided and am struggling to find more solutions.

Other things i've attempted is reinstalling the usb drivers, i've also tried opting it to the SteamVR beta and and uninstalling reinstalling SteamVR.

Any advice would be grateful.

 

Thankyou

DOCTORMAN

 

baizfam
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Hello, I continued to have exactly the same trouble and have troubleshooted a lot with no results. Were you able to fix it?

baizfam
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Hello, I continued to have exactly the same trouble and have troubleshooted a lot with no results. Were you able to fix it?

rino
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

Check for other electrical load that can induse that problem. It appened to me
Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions

@baizfam

 

Can you tell me more about your set up and the circumstances of what's going on? There are many possible reasons for this, so we'll have to rule out some possibilities.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
robert1
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

My controllers and headset randomely disconnect and i have to restart steam vr to get them back on. I cant play more than 5 minutes before this happens and it is very annoying. I covered my windows, checked the hdmi cable, turned off the camera and nothing helps.

Vive Staff

Re: Headset loses tracking (HMD) - Symptoms and Solutions

@robert1,

How does the disconnect manifest? Do you see error messages? Does the compositor crash? Any error codes?
At a glance, this sounds like a USB issue so disabling the camera was in the right direction; which type of motherboard are you using? Have you tried switching to a USB 2.0 port (typically they're black rather than blue). Other things that may help: double check Window's power settings are set to "high performance" and that devices won't shut down when idle as well bypassing the HDMI and USB on the linkbox and plugging the leads from the 3-in-1 cable directly into the PC. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

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robert1
Contributor

Re: Headset loses tracking (HMD) - Symptoms and Solutions

I have an aside motherboard and a few minutes into playing something looses connection randomly, it seems each usb I connect it to looses track of a specific thing. One is the headset, another is both controllers. It’s weird. I’m resetting some stuff let’s see if that works