Community Announcements
Got a new Deluxe Audio Strap? Here's how to attach it. Questions on Viveport Subscription? FAQS are here.

HTC doesn't want to fullfill warranty by EU LAW.

Contributor

HTC doesn't want to fullfill warranty by EU LAW.

I contacted HTC support, and got a reply that HTC only warrant a 1 year warranty.

By EU Law, we have 2 years of warranty.

EULA does not rule over EU law, In Sweden we have 2 years of warranty aswell.

 

The issue i have is that both my controllers have an identical issue, the batteries have swollen, and a physical deformation has occured, I'm afraid of recharging them as the batteries could explode.

This means my HTC Vive is unusable.

 

I have not used the controllers very much at all, in the time i've had them, and im very careful of my electronics, the controllers is in mint condition otherwise.

 

I guess i could report the issue to ARN here in Sweden, but i'd really rather have a good solution instead, and that HTC would honor the EU law.

7 REPLIES
Vive Staff

Re: HTC doesn't want to fullfill warranty by EU LAW.

[ Edited ]

@Shidapu


Can you PM us some pictures of the affected devices? We'd like to take a look.

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: HTC doesn't want to fullfill warranty by EU LAW.

rsz_20170720_155622.jpgrsz_20170720_155627.jpgrsz_20170720_155630.jpgrsz_20170720_155632.jpgrsz_20170720_155644.jpgrsz_20170720_155657.jpg

Vive Staff

Re: HTC doesn't want to fullfill warranty by EU LAW.

@Shidapu

 

Alright. PM me with the following:
Name,

Address,
Order number,

Phone Number,

Email

We'll see what we can do.

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: HTC doesn't want to fullfill warranty by EU LAW.

I have replied to you. awaiting further assistance.

Vive Staff

Re: HTC doesn't want to fullfill warranty by EU LAW.

@Shidapu

 

Thanks, I got it.  We'll contact you shortly.

-John C

"Welcome to the desert of the real."
Contributor

Re: HTC doesn't want to fullfill warranty by EU LAW.

Still no answer as was promised yesterday. Smiley Happy 

 

Vive Staff

Re: HTC doesn't want to fullfill warranty by EU LAW.

@Shidapu

 

I'll check and see what's going on.

Thanks,

-John C

"Welcome to the desert of the real."