09-06-2017 01:06 PM
Great! Glad they reached you.
Let me know if you have further questions or concerns, but they should be able to help you from here on out.
09-06-2017 02:45 PM
I really hope i do get help now, it's looking brighter.
Im sure i will be back updating here if and when my issue is fixed, or if any new updates.
09-07-2017 06:54 AM
I got a followup email today, with directions for sending it with UPS today along with a .pdf file for UPS delivery.
I have packaged it and secured the package, will be sending it today.
Thanks yet again Synthesis for helping me out!
Now the waiting begins for the repairs.
09-12-2017 03:40 AM
09-12-2017 12:22 PM
Hmm. Have you tried contacting our chat support? See what they can do for you. I'm afraid there's not much else I can do here.
09-15-2017 02:06 PM
I got a reply from VibrantNebula via PM, hopefully something can be done.
Will be updating, atleast the controllers are in your hands now.
09-22-2017 08:10 AM
Still no new updates available, and no more contact from anyone.
I have supplied with printscreens to ARN (Allmänna Reklamations Nämden), for further investigation.
I have not replied to the email i got.
Hopefully this will get sorted in a timely manner.
10-13-2017 04:21 PM
Still no news, havn't gotten any replies from anyone. It's dead silent right now.
I havn't even gotten a reply to the email i sent to the repairshop in romania where the controllers are at.
Sigh.. And the investigation can take up to 6 months before I can rest my case, sometimes i think, i better just pay for 2 new controllers, and be happy about it...
But this is principal, Im not paying a cent because this is clearly a warranty issue, but let me tell you, I will never recommend HTC, to anyone, in any channel or socialmedia, friends, family, neighbors. And if some new device is comming in the future, i will tell everyone to stay away.
Not happy right now, angry is the right wording.. And my kid keeps asking when i get my controllers back, because his friend has never tried VR, I keep telling him, that sadly, I don't know, im in a battle against a big corporation, and im alone.
Not sure when, but one day son, one day..
10-13-2017 04:54 PM
Can you PM me with the last email or chat log you had with HTC?
10-17-2017 10:50 AM
Sure i guess. The litle chat i have.
It's an email i responded to the repairshop in Romania, that's the last contact i had.
Honestly, this just feels like a big scam all together.