04-12-2018 12:09 PM - edited 04-12-2018 12:32 PM
Just got my VivePro in the mail. Unpacked and shifted out the old headset for the new one. Im using the old trackers and controllers, but everything else got replaced. Started it up, and I see Red & Green pixel Snow/Static randomly sparkling or glitter on the right side of my view. Takes up about 25-30% of the visuals, and no reconfiguration of cables or updates has worked. Do I need to actually send this back to get replaced??? Or is simply a replacement of Video Wiring covered by the warrenty? Please Advise...
Solved! Go to Solution.
04-12-2018 02:16 PM
It's likely the connection. Are you using any adapters on your cable set up or just going straight to your GPU DisplayPort?
04-12-2018 03:16 PM
No Adapters... direct solid tight connections to every port... have also tried my other display ports... no change.
04-12-2018 04:52 PM
If you've reseated the cables, we probably need to replace the cable or the linkbox. Give me a day to figure out the best way to do that (since you just received your unit)
04-13-2018 12:45 AM
hey there i´ve got exactly the same problem, i recived my pro yesterday and this is very frustrating i´ve searched the whole night only to find a solution but nothing:-/
04-13-2018 01:10 AM
I´ve resolved it myself, i tryed every port and cableposition but not that one from the HMD himself, it was a tiny little bit lose (and its a very tricky position)
04-13-2018 10:38 AM - edited 04-13-2018 10:40 AM
I tried that... pulled it and placed it bac with care and made sure it was tight in there.. but same thing. I eeven got a replacement thunderbolt to display cable with gold plating... same thing. Im thinking its either the unit itself or the Link Box... just waiting on info to send it back for a replacement..
04-13-2018 01:36 PMSolution
Okay, I've got a solution for you. I think you may have emailed us already, and if so, you can ignore my PM and just follow up there. If not, please follow the instructions in the PM.
05-19-2018 12:51 PM
The solution is a private message?
I purchased 4 Vive Pro headsets. I have the Red & Green Static Snow. I have tried everything and I still have the Static on even a simple Unity scene. Frame rate is great. I have 2 Vive headsets, that don't have this problem. I have a 1080 Ti, windows 10 and updated drivers...
What was the solution in the pm?
08-06-2018 10:58 AM
In his case, we replaced his unit because he was within 14 days of purchase.
I'd highly recommend contacting www.vive.com/us/support/contactus for support requests.
08-06-2018 01:07 PM
If you're outside of our normal service regions, you'll probably need to source a replacement part yourself. What's likely wrong is the All-in-one cable needs to be replaced. A less likely possibility is that there is something wrong with the actual display, but usually it's the cable being damaged that causes this.
08-06-2018 01:22 PM
Muchas Gracias por la respuesta, me puedes dar datos mas claros del modelo de cable que necesito, para poder cotizarlo en mi localidad, ya que revise en su pagina y no tienen disponibles.