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Game bundle download site

SOLVED
Contributor

Game bundle download site

Hi everyone,

 

Today i recieved my HTC Vive, and inside the box was a code to redeem a content bundle.

Instructions said to go to http://www.vive.com/code but when i am trying to load the URL i get a "Page not found" error.

 

Does someone know what the right url is to redeem the code? 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor

Re: Game bundle download site

[ Edited ]

As an update, I contacted support and it seems to be something related to localstorage from store.vive.com

 

A private session/incognito session fixed the issue. I also verified that it did not work in a regular session until I deleted the localstorage from store.vive.com. 

 

As for timeline of events:

 

vive.com/code -> click next

Sent to: https://store.vive.com/code/global/checkout/cart/add/product/45

Redirected (302): https://store.vive.com/code/global/checkout/onepage/

Redirected (302): https://store.vive.com/code/global/customer/account/edit/

Redirected (301): https://www.vive.com

Redirected (301): https://www.vive.com/ca/

 

After removing localstorage for store.vive.com

 

vive.com/code -> click next

Sent to: https://store.vive.com/code/global/checkout/cart/add/product/45

Redirected (302): https://store.vive.com/code/global/checkout/onepage/ which returns a 200.

 

11 REPLIES
Contributor

Re: Game bundle download site

Try this: steam->library->left down corner->add games->reedem code
Contributor

Re: Game bundle download site

Unfortunately the code on the voucher isn't a steam Or Viveport game code, in both applicaitons i get a "invalid code" message.

Vive Staff

Re: Game bundle download site

@Hillwoods
Try this link out:
https://store.vive.com/code/global/code-instruction

Thanks,
-John C


"Welcome to the desert of the real."
Contributor

Re: Game bundle download site

Unfortunately, that just brings you to a page with a "Next" buttton that brings you to the main vive.com page (https://www.vive.com/ca/)

 

Are we not able to redeem our bundle?

Pioneer

Re: Game bundle download site

Make sure you LOG OUT of the VIVE site.

 

Head to the url vive.com/code

 

Hit next.

 

CONTINUE AS GUEST

 

Then you will be able to get your games with your code, etc.

 

If you log in, or are ALREADY logged in - it will not work.

 

Anyhow - when you finish you're given CODES for the games you can then use in VIVEPORT application.

 

I already reported this to them (figured this out with a rep over chat). So they KNOW it's an issue... dunno why they don't fix it in any way. Or maybe put a sticky at the top of th ehelp area.

Contributor

Re: Game bundle download site

There is no option to "Continue as guest". I land on the main Viveport home page. Options are buy a subscription, or sign in. Sign-in does not have a guest option. I can input a user/pass or use facebook/steam etc to sign in.

Vive Staff

Re: Game bundle download site

@ViveOwner  

What url do you put in, and what url do you end up on, please?

Contributor

Re: Game bundle download site

[ Edited ]

As an update, I contacted support and it seems to be something related to localstorage from store.vive.com

 

A private session/incognito session fixed the issue. I also verified that it did not work in a regular session until I deleted the localstorage from store.vive.com. 

 

As for timeline of events:

 

vive.com/code -> click next

Sent to: https://store.vive.com/code/global/checkout/cart/add/product/45

Redirected (302): https://store.vive.com/code/global/checkout/onepage/

Redirected (302): https://store.vive.com/code/global/customer/account/edit/

Redirected (301): https://www.vive.com

Redirected (301): https://www.vive.com/ca/

 

After removing localstorage for store.vive.com

 

vive.com/code -> click next

Sent to: https://store.vive.com/code/global/checkout/cart/add/product/45

Redirected (302): https://store.vive.com/code/global/checkout/onepage/ which returns a 200.

 

Community Manager

Re: Game bundle download site

Thanks for following up here, @ViveOwner. To clarify, you cleared the local cache specifically relating to store.vive.com?



Stephen Reid
- Community Wrangler

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Contributor

Re: Game bundle download site

 

I cleared the HTML 5 Local Storage (https://www.w3.org/TR/webstorage/#dom-localstorage) for store.vive.com and removed the cookies. Unfortunately I did both at the same time, so I am not sure if it was a specific cookie, or the contents of the Local Storage

Community Manager

Re: Game bundle download site

Thank you, @ViveOwner. I'm going to escalate this to see if there's something that can be fixed on our side. In the meantime I marked this as solved.

 

For anyone else who may need to clear local storage / cache, here's a good guide:

 

https://www.ghacks.net/2015/02/05/how-to-clear-web-storage-in-your-browser-of-choice/



Stephen Reid
- Community Wrangler

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