Faulty cable shipped / told gtx980ti wont work

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Mattman
Settler

Faulty cable shipped / told gtx980ti wont work

After 5 hours today trouble shooting. Told my gtx980ti will not work with vive wireless. I finally got it working. The fault was the short 3 in 1 cable.
Just used longer cable and wrapped it up tightly on vive.

Finally got 20 miutes of play after charging for 3 hours with original vive plugs.

So we have to buy a quick charger ?

I was told i cant buy a new cable. So will see what eu support say, whenever they get back to me.

All in all a day wasted. Im charging now on usb v3 (blue). See how that goes.
Anyone got a solution ?

Ta.
M.
Vive Staff

Re: Faulty cable shipped / told gtx980ti wont work

@Mattman, just a quick comment on the charging portion: In most countries, the controller chargers that ship with the Vive output 100mA. A USB 3.0 port outputs 900mA and thus will charge dramatically faster. That said, you probably have a 1-2 amp smartphone charger laying around which will be even quicker. For fastest results, use a QC 3.0 enabled adapter. While it is a QC3 battery, charging at higher voltages may impact your batteries longterm lifespan. A GTX980 may not deliver the best performance with the wireless adapter. Although it has a higher raw calculations output than a 1060 (the minimum requirement) it doesn't have any of the Turing architecture. 

 

I've flagged support about the 3-in-1. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Mattman
Settler

Re: Faulty cable shipped / told gtx980ti wont work

Thank you for flagging.

I learnt a lot about chargers tonight !! But a charger should have being shipped. Should not have to google solutions to problems vive knew would come up.

Ill order a fast charger v3 2amp on ebay later.
And a battery pack with same spec as vive.

Also ordered a 1070ti card just now.

Vr is not cheap !!
My power pack is still on one green bar ( light) after 50 mins on usb 3..and 1 hour on vive power plug.

Might get 20 mins play later before sleep !
I know its new tech..but ...

M.
Mattman
Settler

Re: Faulty cable shipped / told gtx980ti wont work

Just found a 2.4amp charger.

Ill give it 1 hour....still at 1 green light...
1:08am.

M.
Mattman
Settler

Re: Faulty cable shipped / told gtx980ti wont work

3 green lights ! The2.4 amp is doing the job nicely.

210am.

M.