Fault 03 (Error 10010) on base station, red blinking light

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@fhillia

 

When was the last time you contacted them? You can PM me the RMA numbers and I'll take a look. Just as a heads-up though, I'll be out until Monday so you won't hear back from me right away.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Dougkling
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

Noooo... this sucks. First day and on Christmas, I am getting the blinking red light on one base and fault 03 in SteamVR. Come on!! If there no user serviceable way to fix this???
0300hale
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

help! i'm having a base station issue!

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@0300hale @Dougkling

 

Unfortunately, no, since it's a hardware failure on one of the rotors. The best thing to do is to contact our Support via Live Chat for your region/country and go through the RMA process.

www.vive.com/us/support/contactus is the URL for the US facing Live Chat, but you can change your location to talk to any other regional support as well.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
BlackMW
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

Hello, what is the life expectancy of a base station ?

Should the power be unplugged when not in use ?

I got the red light after one month of use.

Will have it replaced, but should I expect this to happen regularly ?

Thanks.

 

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@BlackMW


1. We have base stations here and out in the wild that have been running nonstop for over two years. We don't have any specific "life expectancy" for the base stations.
2. That's up to you, but it doesn't really make a difference. Some people prefer not to hear the hum when it's not being used.

3. Sorry to hear that. You'll be happy to know, that if you purchased your kit from us directly or an authorized retailer you're still within warranty.
4. No, I wouldn't expect it to happen again. Usually any failures come from trauma against the base station while it's in use. It's actually a very robust piece of engineering with failsafes and other design features to keep it running for a long time.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
BlackMW
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

@Synthesis

Thanks for the quick reply. That's good to hear, I don't mind the hum.

I've been using it for a month, was always on. Yes I'm within warranty.

No trauma occured as my lighthouses are fixed 2.7 meters above ground.

Could it have been caused by poor fixing ?

I fixed this lighthouse onto a drywall using screws, didn't know it makes vibrations,

one screw was already loose, so I cut a hole next to the bracket to put nuts from behind.

 

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@BlackMW

 

No idea! With anything that has moving parts, failures will happen. That's why we have a warranty.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Spendog
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

I have just booted up my vive and I came to blinking red light on one of my stations while the other is fine. Any help?
fhillia
Settler

Re: Fault 03 (Error 10010) on base station, red blinking light

A blinking red light means a hardware error and can only be fixed by sending the base station in for repairs or replacement.  I had the same issue and had to get a replacement after contacting customer service/support. 

Btrombley
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

 
Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@Btrombley, I don't think your intended message actually posted - your post appears blank. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

Icelordcryo
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

I've started having this problem too. I've owned my Vive for a few months now and just performed the firmware update today after it prompted me to. However after setting the base stations back up, one of them was flashing red and i got a message on Steam saying that a base station was unusable. Is it true the only way to fix the problem is to have it mailed in Red Ring of Death style?vive error.PNG

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@Icelordcryo

Unfortunately yes, it does mean you need to RMA the base station. The newer firmware images improves tracking quality but it does so by narrowing the timing tolerances that the motors need to be spinning at and you're seeing a Fault 03 because the motors in that specific station are outside of tolerance. You can use the remaining base station in 180 mode by switching it over to channel A during the RMA process (this works best for seated games). 

 

The fastest way to set up an RMA is via the live chat at https://www.vive.com/us/support/contactus/ (avoid the email form for the fastest response). 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

jay43063
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

mine is also blinking red