Fault 03 (Error 10010) on base station, red blinking light

fhillia
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

I know where to go to PM but how do I find you specifically?? Your signature just says "John C".  Nonetheless, I need to know the steps to get one of my son's base stations repaired.  We dismounted them to perform the firmware update and one of them hasn't worked since the update. 

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@fhillia

 

Click on the Vive icon by my forum handle (Synthesis) and then on the right hand side of the screen there's a button marked "Send Message"

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
JW
Visitor

Re: Fault 03 (Error 10010) on base station, red blinking light

Having the same issue with red light blinking on one of my lighthouse, this happened after I did the firmware update

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@JW,

You'll likely need to contact chat support to get an RMA. The firmware update improves the lighthouses' self-diagnostic features and thus it's more aware of the motors being outside of tolerance. If you've experience any tracking issues such as a flashing grey screen, it is likely because one of the lighthouse's motors is out of spec and needs to be serviced. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

itsdelifresh94
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

I'm having the same issue....please  help...I didn't spend $600 to have a vr that only worked for the first 2 weeks....

itsdelifresh94
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

I'm having the same issue...I didn't spend $600 on something for it only to work for the first 2 weeks.....please help

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@itsdelifresh94

 

As mentioned above, you'll want to contact our support and set up an RMA as soon as you can. I recommending using our Live Chat support for the quickest response. You can find them on our website under the support tab. If you need further assistance, please let us know.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
fhillia
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light


itsdelifresh94 wrote:

I'm having the same issue...I didn't spend $600 on something for it only to work for the first 2 weeks.....please help



I used the Vive Chat and got a ticket opened for my issue.  The red blinking light indicates a hardware issue and the base station has to be sent back.  Sent the base station back to them and currently waiting for its repair and return.  The online chat personnel was very helpful. Keeping my fingers crossed that everything else runs as smoothly. 

fhillia
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light


JW wrote:

Having the same issue with red light blinking on one of my lighthouse, this happened after I did the firmware update


I used the Vive Chat and got a ticket opened for my issue.  The red blinking light indicates a hardware issue and the base station has to be sent back.  Sent the base station back to them and currently waiting for its repair and return.  The online chat personnel was very helpful. Keeping my fingers crossed that everything else runs as smoothly. 

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@fhillia

 

great! Let us know if you need further help.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
taproot
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

One of my base stations started doing this and no longer functions, but I was a day 1 preorder and I'm out of warranty.  Do you have any advice on how I can attempt to repair the base station at myself?  If I can't repair it and at $135 for a new base station, I'm tempted to just get complete rift system instead for $350.

 

I already contacted support and went throught he process of downgrading and reflashing the firmware with no success.

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@taproot

 

I just sent you a PM, please respond when you can.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
CptTangerine
New Arrival

Re: Fault 03 (Error 10010) on base station, red blinking light

I have had a blinking red light from about two months after I bought the Vive and the Steam VR app shows that it is a Fault 03 problem.

 

Strangely enough, despite the red light and the fault being shown, my Vive works perfectly.  I've been working on the principle that when it stops working I'll get it repaired but 18 months or thereabouts down the line and it still works fine.

 

I would still like to know if there is a way for a user to repair the fault.  My system is out of warranty so, as far as I'm concerned, if anyone knows a way, it would be worth doing if the lighthouse stops working.

Vive Staff

Re: Fault 03 (Error 10010) on base station, red blinking light

@CptTangerine

 

I mean, anything is possible, but in general we don't recommend users self-service their devices. The issue is usually related to a laser that spins. That part wears out or breaks and then the tracking laser stops working.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
fhillia
Contributor

Re: Fault 03 (Error 10010) on base station, red blinking light

John,

 

What's the best way for me to follow up on my  Base Station repairs? I sent it in about a month ago and I haven't received any emails or communication about the progress on the repairs.  I did confirm (via Chat) that the Base Station was successfully received.  Should I go back to the chat again for follow-up on repairs? My son is getting a bit anxious at this point :-|

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