Display isn't turning on

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andr0id
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Display isn't turning on

Hello everyone,

 

I have a problem with my HTC Vive, the Display isn't turning on. I have tried to reinstall all drivers, Steam, the graphic card  driver and even reinstall Windows 10. I have switched between some USB ports (on the back of the PC) and replugged all other connections. SteamVR is running fine, no errors, no warnings and in the preview window I can see that the tracking and everything else is working. What I noticed is that in Settings-> USB the Hub Controller is not marked as connected. Everything else is running as normal, just the screen isn't showing anything. A view months before the setup was working fine.

To test if the Vive is working correct, I connected it to my MacBook and installed SteamVR. It is working instantly without any problems, so the display is working and nothing is broken.

 

Here is my system report:

 

Spoiler
SteamVR System Report created Tue Jul 10 20:53:37 2018

<Report>
SteamVR Version: 1527117754
SteamVR Date: 2018-05-24
Steam: ÷ffentlich
Steam Branch:
Steam AppID: 250820
Tracking: lighthouse
OS: Windows 10
OS Version: 10.0.0.17134
Direct Mode Vendor: NVIDIA
Direct Mode Version: 398.36
Admin: No
AsyncReprojection: Enabled
AllowReprojection: Yes (Good)
ForceReprojection: No (Good)
Performance drops: 90/1 3/2 1/3 1/4 103/52260
Display Mode: Direct Mode
</Report>

<Displays>
DeviceName: \\.\DISPLAY1
DeviceDirectMode: No
DevicePrimary: Yes
DeviceRect: 3840x2160 @ (0, 0)
DeviceString: NVIDIA GeForce GTX 780 Ti
DeviceID: PCI\VEN_10DE&DEV_100A&SUBSYS_84A91043&REV_A1
DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Video\{124A0FCB-8468-11E8-9033-708BCDA57083}\0000
DeviceMonitorCount: 1
Monitor 0 DeviceName: \\.\DISPLAY1\Monitor0
Monitor 0 DeviceString: Generic PnP Monitor
Monitor 0 DeviceID: MONITOR\SAM0D42\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010
Monitor 0 DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0010

DeviceName: NvAPI
DeviceDirectMode: Yes
DevicePrimary: No
DeviceRect: 2160x1200 @ (0, 0)
DeviceString: NVIDIA
DeviceID:
DeviceKey:
DeviceMonitorCount: 0

</Displays>

<Devices>
Device 1 - LHR-4A970BEC VR-Headset Vive. MV HTC
Firmware: 1462663157 steamservices@firmware-win32 2016-05-08 FPGA 262(1.6/0/0) BL 0
Hardware Revision: product 128 rev 2.1.0 lot 2000/0/0 0
Hardware Id: 0x80020100
Watchman Firmware: 1462663157 / 1462663157 (2016-05-08)
Watchman FPGA: 262 / 262 (1.6)
Camera Firmware: 8590262295 / 8590262295 (Version: 02.05.017 Date: 2016.Jul.19)
Display Firmware: 2097504 / 2097504
Display FPGA: 57 / 57
Display Bootloader: 1048592 "0x0000000000100010"
Display HW Revision: 33 "0x21"
Audio Firmware: 3 / 3
VSync to Photons: 0.0111111
Display Frequency: 90
User IPD (m): 0.0647
Current Universe ID: 1531240006
Previous Universe ID: 1531238538
Dongle Version: 86AF3CF1AD Version: 1461100729 / 1461100729 (2016-04-19)
Dongle Version: 9C436C8E3F Version: 1461100729 / 1461100729 (2016-04-19)

Device 2 - LHB-A37029E0 Basis HTC V2-XD/XE HTC
Firmware: 436
Hardware Revision: 0x09000009
Hardware Id: 0x09000009
Firmware Version: 436 / 436
FOV Left: 60
FOV Right: 60
FOV Top: 60
FOV Bottom: 60
Range Minimum (m): 0.5
Range Maximum (m): 5

Device 3 - LHB-1083A4DC Basis HTC V2-XD/XE HTC
Firmware: 436
Hardware Revision: 0x09000009
Hardware Id: 0x09000009
Firmware Version: 436 / 436
FOV Left: 60
FOV Right: 60
FOV Top: 60
FOV Bottom: 60
Range Minimum (m): 0.5
Range Maximum (m): 5

</Devices>

<USB>
[HostController] USB-xHCI-kompatibler Hostcontroller
Manufacturer: Generischer USB-xHCI-Hostcontroller, Provider: Microsoft, 10.04.2018, 10.0.17134.1
Root Hub
[Port1]
[Port2]
[Port3]: Generischer USB-Hub
[Port1]: Generischer USB-Hub
[Port1]: USB-Verbundger‰t (VID:28DE PID:2000), Valve Software, Lighthouse FPGA RX, LHR-4A970BEC
[Port2]: USB-Verbundger‰t (VID:0BB4 PID:2C87), Alpha Imaging Tech, HTC Vive
[Port3]
[Port4]
[Port5]: USB-Eingabeger‰t (VID:0BB4 PID:2C87), HTC, HTC Vive, 206F305D564E
[Port6]: USB-Eingabeger‰t (VID:28DE PID:2101), Valve Software, Watchman Dongle, 86AF3CF1AD
[Port7]: USB-Eingabeger‰t (VID:28DE PID:2101), Valve Software, Watchman Dongle, 9C436C8E3F
[Port2]: BCM20703 Bluetooth 4.1 USB Device (VID:0BB4 PID:0306)
[Port3]
[Port4]
[Port4]: USB-Verbundger‰t (VID:1E7D PID:3264), ROCCAT, ROCCAT Isku FX

[HostController] USB-xHCI-kompatibler Hostcontroller
Manufacturer: Generischer USB-xHCI-Hostcontroller, Provider: Microsoft, 10.04.2018, 10.0.17134.1
Root Hub
[Port1]
[Port2]
[Port3]
[Port4]
[Port5]
[Port6]
[Port7]
[Port8]
[Port9]
[Port10]
[Port11]: USB-Verbundger‰t (VID:24AE PID:2001), RAPOO, RAPOO 5G Wireless Device
[Port12]
[Port13]
[Port14]
[Port15]
[Port16]
[Port17]
[Port18]
[Port19]
[Port20]
[Port21]
[Port22]
[Port23]
[Port24]
[Port25]
[Port26]

</USB>



<Configuration>
Runtime Directory: C:\Program Files (x86)\Steam\steamapps\common\SteamVR\
Log Directory: C:\Program Files (x86)\Steam\logs
Config Directory: C:\Program Files (x86)\Steam\config
</Configuration>

<ConfigFile>
{
"GpuSpeed" : {
"gpuSpeed0" : 279,
"gpuSpeedCount" : 1,
"gpuSpeedDriver" : "398.36",
"gpuSpeedHorsepower" : 279,
"gpuSpeedRenderTargetScale" : 1,
"gpuSpeedVendor" : "NVIDIA GeForce GTX 780 Ti",
"gpuSpeedVersion" : 2
},
"steamvr" : {
"directModeEdidPid" : 43521,
"directModeEdidVid" : 53794,
"installID" : "4577382311491831952",
"mirrorViewGeometry" : "0 0 1080 600"
}
}
</ConfigFile>

<Chaperone>
Play Area Size: [3,1.6]
Collision Bounds: New Style with 5 quads
</Chaperone>

<ChaperoneFile>
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"translation" : [ 0.67540323734283447, 2.4522480964660645, 2.2673015594482422 ],
"yaw" : -0.8726649284362793
},
"time" : "Tue Jul 10 18:30:43 2018",
"universeID" : "1531240006"
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</ChaperoneFile>

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],
"known_objects" : [
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"gyro_bias" : [ -0.00305625633, 0.00920106098, -0.01298529 ]
},
"serialNumber" : "LHR-4A970BEC"
},
{
"deviceClass" : "controller",
"imu" : {
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"acc_scale" : [ 1.00499713, 0.994731724, 0.995688736 ],
"gyro_bias" : [ 0.00541993044, 0.00277677691, -0.0369352587 ]
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"serialNumber" : "LHR-FFA7FF41"
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"serialNumber" : "LHR-FFEF7945"
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"revision" : 48
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</LighthouseDB> 

 I hope anyone can help.

 

Best regards,

Andre