Controller repair - No status update

ketcham1009
New Arrival

Controller repair - No status update

I sent one of my controllers in to be repaired (trackpad issue) to the Houston repair facility. USPS shows it was delivered around mid day on 1/5/2018. When could I expect to see a status update? (it currently says "request initiated" on the tracker)

Vive Staff

Re: Controller repair - No status update

@ketcham1009

 

 

The repair tracker is currently non-functional. Don't rely on it for updates. When your repair is complete you will receive a shipping notification.

Thank you,

-John C

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If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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