Controller not visible or not stable at all (to infinity and beyond)

Vive Staff

Re: Controller not visible or not stable at all (to infinity and beyon...

@MrSojiro

I'm a little suspicious of the metal lamp as well as the arms on the chair. I would maybe try to eliminate those as factors in your testing. 


- David R

Technical Specialist; San Francisco, CA

Vive Staff

Re: Controller not visible or not stable at all (to infinity and beyon...

@MrSojiro

 

Try this tool: https://support.steampowered.com/kb_article.php?s=6643267c2b51f08c93e8fc35bf35aa48&ref=2748-WEIK-956...

 

It's sort of a final resort for USB drivers, so maybe we can rule them out with this.

 

Thanks,

-John C

"Welcome to the desert of the real."
MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@VibrantNebula

 

If you are talking about the lamp you can see on photo n°2, i already tried to remove it : no effect at all Smiley Sad

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis

 

I have executed the tool and followed every steps which was on the link, but it didn't changed anything Smiley Sad

 

We can keep searching for a solution.

 

In parallele, i have asked for a friend who also has a HTC Vive headset, if he can come to my house to test my setup with my functionnal controller + one of his (both of him are functionnal). But i will not be able to try that before tomorrow.

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis @VibrantNebula

 

To be sure that the cause of the malfunction is not the environment, I will setup a special room this afternoon with white sheet as "wall" to exclude every "possible" shining surface.

 

I have still a question : in case that none of the abouve solution work (or none of us is able to find a clue about what happen), what can i do ?

Is that possible to replace the entier unit (the whole kit) by a new one ? (Considering it is normaly a new one already.....)

 

 

So, here is my todo list of what I will text on the next days (in the right order) :

  1. Setup a new room for test (my wife is gonna hate me Smiley Tongue) (21/11/2017)
  2. Test another pair of controller if test N°1 is not succesful (22/11/2017)
  3. Format my Pc and re-install the whole thing (Desperate situation, desperate measure) (22/11/2017 or 23/11/017)

Any other idea i could add to my list  ? (a "2b" test or 2c,d,e,f.....would be realy appreciate XD)

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis @VibrantNebula

 

 

So here is a little update :

 

I talked to the french support about the 2 problems we have discussed a little bit earlier:

 

For the trigger problem : The controller is going to be RMA(ed) [sh*t, it was the only one functionnal for testing Smiley Tongue]

 

For the tracking problem, and according to the bunch tests we have already did : RMA + case lvl up (i mean, my problem is now transfered one level above where it was before), whatever that mean Smiley Tongue. Maybe a specialized person in demonic possessed controler will take my problem in charge.

 

Anyway, i still have the afternoon to make anytest (i will receive the RMA ticket this night i suppose (if i understanded it well) , so i'll be able de ship ip tomorow)

 

EDIT: well, maybe not tomorow, they have just called me to tell me that they will send it to me ASAP, but the older ticket must be closed before a new ticket can be opened for the same controller. (My luck should be like : "Heeellooooow, is-it me youuuuu loookinnnng foooor ?" XD

 

Yay.......

Vive Staff

Re: Controller not visible or not stable at all (to infinity and beyon...

@MrSojiro

 

Understood. I'll wait for the results of those tests. Thanks for keeping such an upbeat attitude during this troubleshooting! Smiley Happy

-John C

 

"Welcome to the desert of the real."
MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis@VibrantNebula

 

Test n°1 : cleared

 

Result : as expected - it didn't worked

 

Here was the setup of the room :

1.jpg2.jpg3.jpg4.jpg5.jpg6.jpg

 

 

 

As you cas see.....all is....white XD (i covered as much surface as i could (and removed a lot of stuff.)

 

Moreover, when i said "it didn't worked", i mean that i didn't see any improvement (not a little one) in the controler behaviour

Vive Staff

Re: Controller not visible or not stable at all (to infinity and beyon...

@MrSojiro

 

Interesting. Well, then I guess another test would be to set up your friend's Vive in your space on your PC and see what happens. We can narrow it down from there.

Thank you!

-John C

"Welcome to the desert of the real."
MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis

 

So, here we are again Smiley Happy

 

I did the test n°2 : use the two fonctionnal controler of my friend. Guess what ? It worked.

So, the problem is currently located on my controler, and nowhere else.

(i just had to do a firmware update for his controler)

 

I'm glad i found-out that Smiley Tongue

 

 

In conclusion :

Software : OK

Hardware : KO

Environment : OK

 

 

I hope the RMA process will (THIS TIME ! XD) fix this situation.

Vive Staff

Re: Controller not visible or not stable at all (to infinity and beyon...

@MrSojiro

 

I'm glad we were able to rule out all other possibilities! If for some reason, the repair process does NOT fix your issue, please let me know and I'll figure out an alternative solution for you.

Thank you,

-John C

"Welcome to the desert of the real."
MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis

 

i'll keep you in touch of whatever will happen during and after the RMA process, wether the result is good or bad Smiley Very Happy

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis

 

Hi everybody,

 

Here is a little update about the RMA process:

  • The RMA process was activated for both controllers the 23/11/2017
  • The package was sent the same day, the 23/11/2017
  • Both controllers were received (Romania) the next day – 24/11/2017 (morning)
  • [That was really fast considering that the first RMA process took 2,5 week to be completed, with one week for the shipping only XD]
  • Both controller were sent back this Monday (27/11/2017)
  • I received the package this morning (28/11/2017) but I didn’t have the time to opened it (so, maybe there is a bad/good surprise inside the package, such as ½ controller XD)
  • I’ll be able to open it and test both of controllers this afternoon Smiley Very Happy

I’ll keep you in touch as usual Smiley Happy

 

MrSojiro

 

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

@Synthesis, @VibrantNebula

 

So, here we are again.....

 

They solve 1/2 problem :

 

- the controller which got trigger problem seems to have been replaced (Oo) : infact, i had  to reinstall this one AND upgrade his firmware. So this problem is solve. [EDIT : Well, it couldn't be that, there is NO mention about any replacement in the report about this controller....i hope they didn't replace the main board of THIS controller instead of the defective one......]

 

-The second one ? Well, not fixed at all. This is still the same controler (no re-installation, no firware upgrade), with the same defect.... [tracking problem]

 

I know i have to keep the head up, but this is the second RMA process, and there isn't any improvement at all. i'm fed up with this to be honest :/

 

Here is the 2nd RMA report of the defective controller:

 

 

Capture123.PNG

 

(i've hidden personnal info, so this should be ok Smiley Tongue)

 

I have my Vive headset since 1 month now, and i still cannot use it :'(

 

 

EDIT: the only "functionning" position is STILL this one :

 

7.png

 

So i read that they have replaced the main board, but if this is a sensor prob (which i suspect now....) it explains why their RMA procedure didn't have fixed anything....

 

I have now a simple question : how the hell did they test controllers after any repairation ?! ^^'

MrSojiro
Pioneer

Re: Controller not visible or not stable at all (to infinity and beyon...

I guess i will have to chat with the support tomorow morning for another RMA request....(the 3rd...)

 

 

 

*sign*