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Connecting VIVE to usb permanently disables OS (windows)

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Contributor

Connecting VIVE to usb permanently disables OS (windows)

After a few months off, I plugged in my Vive and Windows dissapeared and had to be reinstalled.

This is very repeatable. Has anyone seen this issue?

Thanks

5 REPLIES
Vive Staff

Re: Connecting VIVE to usb permanently disables OS (windows)

@Astro
Welcome to the forums,
That's quite the issue. Can you describe it in more detail? Screencaps or photographs would be excellent as well.


Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: Connecting VIVE to usb permanently disables OS (windows)

I hadn't used the headset for several months but did allow the VIVE updates to install since my last use. I also haven't had any VIVE issues in the past 6 months or so of use.

When I plugged in the VIVE and launched Steam my PC (MSI GT72  and Nvidia 980M) rebooted uncommanded. Upon restart there is no OS to be found.

I reinstalled Win 10 64, and tried this 3 times with repeatable results. I'm now exploring what to try next.  I found one instance on the web where someone experienced the same issue but offered no solutions.

I haven't identified exactly when the installation fails.  Any suggestions for trying things or for a good installation sequence to test the issue.

Vive Staff

Re: Connecting VIVE to usb permanently disables OS (windows)

Could you send a video of this? I'd really like to see it.

Thanks,
-John C

"Welcome to the desert of the real."
Contributor

Re: Connecting VIVE to usb permanently disables OS (windows)

Hi John, I will put a video together. Thanks for your interest, I want to get my Vive up and running again.
Vive Staff

Re: Connecting VIVE to usb permanently disables OS (windows)

Thanks, @Astro

I'm very interested in seeing what's going on and getting your Vive working again!

-John C

 

 

"Welcome to the desert of the real."