08-16-2017 04:48 PM - edited 08-16-2017 04:49 PM
Virus Protection & Firewall - Kapersky Internet Security 2018
If I pause the protection (turning it off), there is no change to the described issues.
I also adjusted the Application Activity for Viveport and all related HTC/Vive applications to be excluded from all screening. Again, there was no change to the described issues.
Lastly, when I recently reformatted my computer I attempted to load programs through Viveport prior to installing Kapersky and experienced the same issues.
Default windows firewall and defender programs are disabled and/or controlled by Kapersky.
For the 2nd question, I am on a home network. I use a Nighthawk R8500. I have cable internet tested at ~160mbps down and ~12mbps up (supposed to be 250mbps down) with latency of only 14ms and no jitter. My computer uses an ASUS PCE-AC68 Wireless AC1900 Adapter and is connected at 1300Mbps over my home wifi network at full signal strength (it is not far from the router).
I experience no lag or latency issues with any of the variety of online games I play.
08-16-2017 04:52 PM
Have you used the troubleshooting tool in settings? If you follow through the steps it will prompt you to general a report or log and send it to us.
Please do that next and let me know when it's happened. Also, if you could PM me your email you're using with the Viveport account that would be awesome.
08-18-2017 11:50 AM
I'll look into this.
08-24-2017 03:24 PM - edited 08-24-2017 03:25 PM
I am also experiencing hte same issues with the error Launch Failed : Viveport app does not launch (23204). Have checked eveything and all apps in Steam work seemless load and play perfectly. Only Viveport and subscriptions are not working.
Hope you can help HTC
08-24-2017 03:43 PM
What troubleshooting have you tried? Definitely make sure your anti-virus is not interfering and that you're running as an administrator.
Has it always not worked or just recently? If recently, when?
08-25-2017 01:24 AM - edited 08-25-2017 01:27 AM
@Synthesis- John C
I have tried pretty much everything listed online, from a complete fresh install of Windows 10, Viveport without any antivirus software, but disabling the Windows defender. Setting the BIOS settings on my motherboard to default. I have the most up-to-date versions of both SteamVR and Viveport and have updated all the hardware to the latest firmware.
Checked that I am using the correct Vive account details and login which are used to purchase my hardware. The subscription to Viveport was supplied as a 30 day trial from within the box.
I can download the Viveport subscription applications Without any issue, but when I go to launch them, I then received the error mentioned before. Launch Failed : Viveport app does not launch (23204)
However all Steam downloaded VR titles work perfectly and run both on my old Windows 10 installation and the clean Window 10 drive I set up specifically to test the Viveport app.
What does the error code (23204) actually relate to?
Hope you can help, as it's quite frustrating to have all these new applications available to try only to fall at the last hurdle.
08-25-2017 08:18 PM
You cna add me to this issue as well. I am in the same boat.
I am able to launch and play all of my strem titles just fine. However, if I try to launch any viveport titles (Everest, Tiltbrush, Fatastic Contraptions, Plank experience) it lockes up my entire PC forcing a hard reboot.
I do not have a virus protection running. I have tried updating drivers, reinstalling the software suite, reinstalling on another drive, and a multitude of settings changes.
Nothing has affected the outcome. Steam games run perfectly and viveport games never launch and attempting to do anything will hang my PC and force me to hard reboot it.
I am currently sending the report through the vive app.
08-26-2017 07:15 AM
Hi I am having the same problems.My pc runs all my games no issue and steam vr games are fine.When I try to run any of my vive subscription games form steam or vive directly I get the white grid on the headset and nothing happens.My PC slows down to a near standstill and I can only get the task manager after 5 mins or more.When I close steam vr and vive and the pc returns to normal sometimes the game will open on its own and reopens steam vr on its own.
I had no problems last few months. I have shifted everything to a new gaming PC.Any help would be great.
Intel i7 6700k @ 4Ghz
16MB ddr3 2666 memory
8G EVGA GTX 1080 FTW
All drives are ssd
windows 10 64 bit creators update
08-26-2017 12:04 PM
08-26-2017 12:12 PM
08-29-2017 09:55 AM
Guys, what do you think about this issue? Is it anti-virus blocking the app or is there something else going on?
08-30-2017 11:24 AM
Hello everyone - just an update on the 'error 23204' message.
This is related to anti-virus software that can prevent some Viveport content from running. It's a little hard to track because it can affect some pieces of content and not others.
We are continuously working with anti-virus software providers to make sure content doesn't get 'flagged', however it's a moving target. As you know, anti-virus software changes over time and receives upgrades; in addition anti-virus definitions get updated as new viruses are discovered. On top of all that, of course, new content is created that can (unwittingly, sometimes) resemble viruses, and so, the cycle continues.
All this means for you is: disable your anti-virus software (temporarily) as the first step when troubleshooting non-functioning Viveport content. If that doesn't help, we'll be happy to troubleshoot with you further.
09-01-2017 11:07 PM