Cannot launch Viveport subscription games

Contributor

Re: Cannot launch Viveport subscription games

[ Edited ]

@Synthesis

 

Virus Protection & Firewall - Kapersky Internet Security 2018

If I pause the protection (turning it off), there is no change to the described issues.

 

I also adjusted the Application Activity for Viveport and all related HTC/Vive applications to be excluded from all screening.  Again, there was no change to the described issues.

 

Lastly, when I recently reformatted my computer I attempted to load programs through Viveport prior to installing Kapersky and experienced the same issues.

 

Default windows firewall and defender programs are disabled and/or controlled by Kapersky.

 

For the 2nd question, I am on a home network.  I use a Nighthawk R8500.  I have cable internet tested at ~160mbps down and ~12mbps up (supposed to be 250mbps down) with latency of only 14ms and no jitter.  My computer uses an ASUS PCE-AC68 Wireless AC1900 Adapter and is connected at 1300Mbps over my home wifi network at full signal strength (it is not far from the router).

 

I experience no lag or latency issues with any of the variety of online games I play.

Vive Staff

Re: Cannot launch Viveport subscription games

Have you used the troubleshooting tool in settings? If you follow through the steps it will prompt you to general a report or log and send it to us.

Please do that next and let me know when it's happened. Also, if you could PM me your email you're using with the Viveport account that would be awesome.

Thank you,

-John C

"Welcome to the desert of the real."
Contributor

Re: Cannot launch Viveport subscription games

@Synthesis

 

Troubleshooting report sent.

Private message sent with email.

 

Thanks again.

Vive Staff

Re: Cannot launch Viveport subscription games

@Snow

 

Thanks Snow,
I'll look into this.

-John C

"Welcome to the desert of the real."
Highlighted
Contributor

Re: Cannot launch Viveport subscription games

[ Edited ]

Hi Snow

 

I am also experiencing hte same issues with the error Launch Failed : Viveport app does not launch (23204). Have checked eveything and all apps in Steam work seemless load and play perfectly. Only Viveport and subscriptions are not working.

 

Hope you can help HTC

 

Harad

 

 

Vive Staff

Re: Cannot launch Viveport subscription games

@Harad

 

What troubleshooting have you tried? Definitely make sure your anti-virus is not interfering and that you're running as an administrator.

Has it always not worked or just recently? If recently, when?

Thanks,

-John C

"Welcome to the desert of the real."
Contributor

Re: Cannot launch Viveport subscription games

[ Edited ]

@Synthesis-  John C

 

I have tried pretty much everything listed online, from a complete fresh install of Windows 10, Viveport without any antivirus software, but disabling the Windows defender. Setting the BIOS settings on my motherboard to default.  I have the most up-to-date versions of both SteamVR and Viveport and have updated all the hardware to the latest firmware.

 

Checked that I am using the correct Vive account details and login which are used to purchase my hardware. The subscription to Viveport was supplied as a 30 day trial from within the box.

 

I can download the Viveport subscription applications Without any issue, but when I go to launch them, I then received the error mentioned before. Launch Failed : Viveport app does not launch (23204)

 

However all Steam downloaded VR titles work perfectly and run both on my old Windows 10 installation and the clean Window 10 drive I set up specifically to test the Viveport app.

 

What does the error code (23204) actually relate to?

 

 Hope you can help, as it's quite frustrating to have all these new applications available to try only to fall at the last hurdle.

 

Regards

 

Julian

Contributor

Re: Cannot launch Viveport subscription games

@Synthesis

 

Hi Synthesis, 

 

You cna add me to this issue as well. I am in the same boat. 

 

I am able to launch and play all of my strem titles just fine. However, if I try to launch any viveport titles (Everest, Tiltbrush, Fatastic Contraptions, Plank experience) it lockes up my entire PC forcing a hard reboot. 

 

I do not have a virus protection running. I have tried updating drivers, reinstalling the software suite, reinstalling on another drive, and a multitude of settings changes. 

 

Nothing has affected the outcome. Steam games run perfectly and viveport games never launch and attempting to do anything will hang my PC and force me to hard reboot it. 

 

I am currently sending the report through the vive app. 

 

-MuadDib

New Arrival

Re: Cannot launch Viveport subscription games

Hi I am having the same problems.My pc runs all my games no issue and steam vr games are fine.When I try to run any of my vive subscription games form steam or vive directly I get the white grid on the headset and nothing happens.My PC slows down to a near standstill and I can only get the task manager after 5 mins or more.When I close steam vr and vive and the pc returns to normal sometimes the game will open on its own and reopens steam vr on its own.

I had no problems last few months. I have shifted everything to a new gaming PC.Any help would be great.

Intel i7 6700k @ 4Ghz

16MB ddr3 2666 memory

8G EVGA GTX 1080 FTW

All drives are ssd

windows 10 64 bit creators update

Contributor

Re: Cannot launch Viveport subscription games

I got my Vive yesterday and redeemed the code for my free games - Tilt Brush. Everest and the Plank Experience.
SteamVr games and demos work very well (The Lab, Blocks etc) but as soon as I try to play Tilt Brush it begins to load, dies and then gives me a message via steam "ingame blueboard" that the shortcut has failed to start Tilt Brush.
The PC then locks and I am forced to reboot.
Could someone please layout the correct procedure in the simplest of terms to play Vive games in Steam VR.
Contributor

Re: Cannot launch Viveport subscription games

I Have Just rebooted and disabled Kaspersky Total Security.
Started Tilt Brush in SteamVr and hey Presto!
Now I am off to play and see if the 1500 quid I just laid out for this was worth it.
Settler

Re: Cannot launch Viveport subscription games

I'm having the same issues. Steam games work, viveport games don't.
Vive Staff

Re: Cannot launch Viveport subscription games

@calorie300

 

Okay so that's good. Anyone else have Kasperksy Total Security or similar products?
@VibrantNebula @Rockjaw

Guys, what do you think about this issue? Is it anti-virus blocking the app or is there something else going on?

Thanks,

-John C

"Welcome to the desert of the real."
Community

Re: Cannot launch Viveport subscription games

Hello everyone - just an update on the 'error 23204' message.

 

This is related to anti-virus software that can prevent some Viveport content from running. It's a little hard to track because it can affect some pieces of content and not others.

 

We are continuously working with anti-virus software providers to make sure content doesn't get 'flagged', however it's a moving target. As you know, anti-virus software changes over time and receives upgrades; in addition anti-virus definitions get updated as new viruses are discovered. On top of all that, of course, new content is created that can (unwittingly, sometimes) resemble viruses, and so, the cycle continues.

 

All this means for you is: disable your anti-virus software (temporarily) as the first step when troubleshooting non-functioning Viveport content. If that doesn't help, we'll be happy to troubleshoot with you further.

Contributor

Re: Cannot launch Viveport subscription games

@Rockjaw

Thanks for more information on the error code. But I don't have any antivirus installed, never have on this Windows 10 system as I only use it to launch games. Could the default Windows 10 protection be causing this? I have disable as much as Windows 10 allows but still have same problem.

Hope this helps further.

Cheers Julian