Cannot get headset detection using MINI DP on link box

cas201
Contributor

Cannot get headset detection using MINI DP on link box

Hello all,

 

 

I cannot get my headset to be detected. Steam error 208. Using mini DP. I have tried everything I can find online. any solutions? using GTX 1060. all drivers up to date. tried restarting/rebooting headset and box. uninstalled all USB drivers. reinstalled vive setup, same issue. I am using this cable: https://www.amazon.com/gp/product/B00C7RJQPY/ref=oh_aui_detailpage_o07_s00?ie=UTF8&psc=1

cas201
Contributor

Re: Cannot get headset detection using MINI DP on link box

update: also, when the "detection check" is performing on vive setup, it detects USB, but not HDMI (mini DP)
Vive Staff

Re: Cannot get headset detection using MINI DP on link box

@cas201

 

Can you try using HDMI directly instead of DP? If possible, can you also try to bypass the linkbox and then try swapping out the HDMI cable as well and see if we can narrow this down.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
cas201
Contributor

Re: Cannot get headset detection using MINI DP on link box

Hello, I have swapped out with HDMI, used mini DP. plugged the vive directly in. windows WILL NOT see it as a display. I plugged it directly into another machine I have, and the desktop comes up on the display. but not here on my laptop. GTX 1060. 

cas201
Contributor

Re: Cannot get headset detection using MINI DP on link box

Sorry, I have re-installed windows, viveport and steam VR as well. same issue. graphics drivers are up to date too

Vive Staff

Re: Cannot get headset detection using MINI DP on link box

@cas201

 

Could there be an issue with the GPU? You're using the 1060 as your monitor display driver as well, right? I can't think of a reason that it wouldn't be detected at all unless there was something wrong with the card or the cable, but you already confirmed it works on another PC and it's almost certainly not a software issue since you reinstalled everything.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
cas201
Contributor

Re: Cannot get headset detection using MINI DP on link box

It was the 3-in-1 cable. lose at the headset end.

Vive Staff

Re: Cannot get headset detection using MINI DP on link box

@cas201

 

Great! Yeah, sometimes just reseating the cable is all you have to do.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F