Cannot Launch Viveport

SOLVED
DarkVoice
Contributor

Cannot Launch Viveport

When I launch Steam VR i get a message saying "viveport://launchviveport Application not found". Have reinstalled several times and had Vive toubleshoot this over many days. What do I do now?

Vive Staff

Re: Cannot Launch Viveport

@DarkVoice
Are you launching from Vive or from Steam?

 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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DarkVoice
Contributor

Re: Cannot Launch Viveport

I can't launch it from Vive because it will not successfully install. When I open Steam VR I get a dialog box that says:  viveport.jpg

This is as far as I can get. I've had the online support people reinstall Vive and Steam several times, to no avail. This started happening after I did the Windows 10 creative update.

DarkVoice
Contributor
Solution

Re: Cannot Launch Viveport

Just wanted you to know that I found the problem this evening here in the forum. The issue is that when you uninstall the Vive software, there is a hidden file folder that doesn't get deleted that was causing the reinstall to not work properly. You have to go into C:\ProgramData (it' s a hidden file in Windows, so you have to make sure that you make hidden files visible), and rename or delete the HTC file folder. Then you can run a new install and Viveport works fine. If for any reason an uninstall is necessary, this is a step that will need to be performed as part of a troubleshoot.

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