Can't login using Chrome

mgstauffalt
Explorer

Can't login using Chrome

Windows 10

Chrome 70.0.3538.110

Hi. Not sure where to post this. When I try to login to this site or the developer site using Chrome, it doesn't work. The login page goes blank after I enter credentials if I remember, and if I reload it keeps prompting me for creds. I can login use Edge.

 

-M

Vive Staff

Re: Can't login using Chrome

@mgstauffalt

 

Can you specify what site you are trying to log in to?

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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mgstauffalt
Explorer

Re: Can't login using Chrome

https://developer.vive.com/us/

 

When I use the 'sign in' link in the upper right, it asks for username/pswd, then just reloads the same page with the 'sign in' link still showing in the upper right. Same thing happens several times in a row. When I then use the link near the middle of the page, it brings me to a page that shows me a larger blue 'sign in' button. Clicking that opens up a smaller popup window that then shows nothing.

Vive Staff

Re: Can't login using Chrome

@mgstauffalt, we've not been able to replicate this but I am forwarding it to our web team to look into it further. Are you able to use Edge to handle the work you're attempting to do in the dev console?

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

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mgstauffalt
Explorer

Re: Can't login using Chrome

Yes I can use Edge, thanks. Firefox works even better if anyone else has this issue - edge has some issue with the dropdown in a post that's used to subscribe to a thread. BTW it'd be great to have an option to always subscribe to a thread that one has started or posted to.