Can't install Intel WiGig

SOLVED
Dc5e
Contributor

Can't install Intel WiGig

When trying to run ViveWirelessSetup.exe, the installer fails at installing Intel WiGig and says "Fail to install Intel WiGig. Please reboot PC and try again."

 

  • I've rebooted many times, also ran the installer out of C:\Program Files\VIVE Wireless\IntelWiGig\WiGigInstaller_VR_x64.msi. It gets to the end and then encounters an error and rolls back the install.
  • I've also deleted the IntelWiGig folder and re-ran ViveWirelessSetup.exe.
  • I've uninstalled SteamVR and reinstalled it. (Had to do this because DisplayLink wouldn't install initially)
  • Disabled anti-virus (Windows Defender)
  • Closed all running applications.

 

Event Viewer shows this:

Faulting application name: BPRGInst.exe, version: 4.0.10371.5, time stamp: 0x5b5d9ac6
Faulting module name: BPRGInst.exe, version: 4.0.10371.5, time stamp: 0x5b5d9ac6
Exception code: 0xc0000005
Fault offset: 0x000000000000edbf
Faulting process id: 0x53d4
Faulting application start time: 0x01d456e018bda421
Faulting application path: C:\Program Files\Intel\WiGig\Drivers\BPRGInst.exe
Faulting module path: C:\Program Files\Intel\WiGig\Drivers\BPRGInst.exe
Report Id: 6564eaa7-299f-47c7-9622-2aa150fafd1f
Faulting package full name:
Faulting package-relative application ID: 
Fault bucket 1796984940874063250, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BPRGInst.exe
P2: 4.0.10371.5
P3: 5b5d9ac6
P4: BPRGInst.exe
P5: 4.0.10371.5
P6: 5b5d9ac6
P7: c0000005
P8: 000000000000edbf
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF5E.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF8E.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF9E.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDF9C.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFBC.tmp.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_BPRGInst.exe_25121b21ba599cb4f1ce81a81c6bc659c5d9aba_c8eb58be_6303e307

Analysis symbol:
Rechecking for solution: 0
Report Id: 6564eaa7-299f-47c7-9622-2aa150fafd1f
Report Status: 268435456
Hashed bucket: f7fbaf660e02bbd5d8f02c486b865d92
Cab Guid: 0

 

Specs are: Windows 10 1803, Build 17134.285

core i7 6700k

32gb ram

GTX 1080

 

I'm not sure what else to try or do now...

Dc5e
Contributor

Re: Can't install Intel WiGig

I tried doing a Windows Reset (told it to delete everything on the drive). Right afterwards, I installed Steam, SteamVR, and then tried ViveWirelessSetup.exe and still ran into the same issue.

Dc5e
Contributor
Solution

Re: Can't install Intel WiGig

I ended up formatting the drive and reinstalling Windows. I was able to install it afterwards. A Windows Reset just wasn't enough.

moparbrian
Contributor

Re: Can't install Intel WiGig

Were you using the 64bit version of windows 10?
Vive Staff

Re: Can't install Intel WiGig

@Dc5e

 

It's interesting that reformating worked but a windows reinstall didn't. What version of Windows were you using? (64bit, 32bit?)

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
moparbrian
Contributor

Re: Can't install Intel WiGig

I am curious also. I run the HIVE at stanford university (hive.stanford.edu) and we are investing a lot into the HTC VIVE pro with wireless. I have a fresh install of windoes 10 enterprise 64bit and the VIVE wireless driver install stopped at the "cannot install WiGig". I see the light on the card is blue. Not sure the issue. I will try to reinstall the OS tomorrow and see what happens. The system we are running is 2 i7-6950X with 512 Gb DDR4. 1TB SSD and an nvidia GP100.

Dc5e
Contributor

Re: Can't install Intel WiGig

I was running 64-bit.

rizdizla
New Arrival

Re: Can't install Intel WiGig

I had these same issues with mine.  After a while, I ran this:

C:\Program Files\VIVE Wireless\IntelWiGig\WiGigInstaller_VR_x64 but I set it to compatability mode, then I ran the original installer again and it all works now

I.doughan
New Arrival

Re: Can't install Intel WiGig

@rizdizla
YOU ARE A LIFESAVER
THANK YOU
IT WORKED PERFECTLY
Intervoke_realms
New Arrival

Re: Can't install Intel WiGig

Wow that worked for me. Thanks! Now just need to get my headset to pair.

slvador
New Arrival

Re: Can't install Intel WiGig

I tried running the wigig_installer directly, that failed too.

 

at one point i think i stopped the installation mid way so it seems half the drivers are installed and it is refusing to over write the drivers. 

What did NOT WORK

uninstall steam vr and re installing

rebooting

running the wigiginstaller_vr_x64.msi directley (with or without compatiblity) 

WHAT DID WORK EVENTUALLY

i deleted some wigig .inf file in the windows/system32 folder, and i tried to delete any registry (by clicking windows + r and typing "regedit") that contains the word "wigig"

i think deleting the inf file did it for me, because now i am able to reinstall the drivers and it is recognized correctly in the device manager, finally. now to continue installing the wireless !!

Zenjay24
New Arrival

Re: Can't install Intel WiGig

I have also tried everything else different PCIe slots X1 X16 Gen2/Gen3 and Steam VR reinstall ... no reformatting but I did a fresh install to a second partition ... all no luck I will have to try your delete .ini and clean registry of any WiGig references next. Thanks for posting this @slvador