When I login to Viveport using the desktop software, my subscripiton information is gone. It is treating my like a new user despite having an active subscription. I wish to cancel my subscription, but since I can't access it, I can't cancel it.
Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.