Can't cancel subscription

New Arrival

Can't cancel subscription

When I login to Viveport using the desktop software, my subscripiton information is gone.  It is treating my like a new user despite having an active subscription.  I wish to cancel my subscription, but since I can't access it, I can't cancel it.


Re: Can't cancel subscription

Hey @zinc1282,


Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.