Can't cancel subscription

zinc1282
New Arrival

Can't cancel subscription

When I login to Viveport using the desktop software, my subscripiton information is gone.  It is treating my like a new user despite having an active subscription.  I wish to cancel my subscription, but since I can't access it, I can't cancel it.

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Community

Re: Can't cancel subscription

Hey @zinc1282,

 

Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.

Stephen 'Rockjaw' Reid
- Community Wrangler

Click here to send me a Private Message (PM)

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RasconTwo
New Arrival

Re: Can't cancel subscription

I have this problem as well! I believed it was cancelled because it was empty, and now I've been charged another month even though I'm not using the service. Please help me cancel my subscription.

Vive Staff

Re: Can't cancel subscription

Hi @RasconTwo,

 

Please see PM, need your confirmation on cancelling.  

 

Cory.C

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