Can't cancel subscription

zinc1282
New Arrival

Can't cancel subscription

When I login to Viveport using the desktop software, my subscripiton information is gone.  It is treating my like a new user despite having an active subscription.  I wish to cancel my subscription, but since I can't access it, I can't cancel it.

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Re: Can't cancel subscription

Hey @zinc1282,

 

Looking at your account for this username, it doesn't show an active subscription. It's likely that you have two different accounts. I'll send you a PM with some more troubleshooting steps.