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Can't access the app I paid for

Contributor

Can't access the app I paid for

Dear support

We just bought an app (theblu) through Viveport.

We had to uninstall and re install Vive.

 

After re install - the app asks that we pay for it again.

We are logged in when trying to access the app.

 

Please support.

 

Ticket id will be provided in private.

 

Thanks

Aviv

aviv@byondvr.com

3 REPLIES
Vive Staff

Re: Can't access the app I paid for

Hi @Byond

Are you logging in with the same ID that you purchased the software with?

Thank you,
-John C


"Welcome to the desert of the real."
Contributor

Re: Can't access the app I paid for

Of course I am using the same id.

 

Vive Staff

Re: Can't access the app I paid for

What is the ticket ID? Please send in private messages.

"Welcome to the desert of the real."