Can't Redeem Code

bucrepus
Contributor

Can't Redeem Code

Just purchased a Vive and am trying to redeem a Fallout code. After the selection process, it gets to the image1.png

I click sign-in, enter steam credentials, and it does some processing, and throws me right back to this screen, can't get any further. If I click create account, the screen just flashes and stays. I have tried various methods to make this work, including going through different ISP's. I tried logging into my account first, no luck, it still prompts me to login. I have cleared cookies / cache, tried IE, FF, and Chrome.. same results. I tried it at my relatives house computer, same results. I went to my workplace, tried it on a computer there, same results. I control the firewall / AV at my workplace, so that is not the issue. Please help, I have been trying to get this done for the last several days.  Thanks..!

 

 

Pachy78
Visitor

Re: Can't Redeem Code

I am also having problems redeeming my code. It says the code is invalid and I had checked it. I am not entering the wrong code. I am not sure if this is happening because I have not been able to confirm my account. I get this error every time I click on "Access Everything HTC" on my welcome e-mail: 

An error occurred while processing your request.

Reference #30.1db62d17.1508162613.1e14927

bucrepus
Contributor

Re: Can't Redeem Code

Yep. Apparently their account creation is broken as well.

I get the same error as you do when I try to validate my email as well, the only difference is the code is a little different. Mine says

An error occurred while processing your request.

Reference #30.dce33f17.1508163683.7252a28

Vive Staff

Re: Can't Redeem Code

@bucrepus, Thank you for reporting this issue. We are currently working to resolve it; I will ping you here once it's fixed. 


- David R

Technical Specialist; San Francisco, CA

Community

Re: Can't Redeem Code

Hi @bucrepus@Pachy78

 

As @VibrantNebula said we're trying to figure out the root cause of this error. In the interim to speed things up I can help you redeem the code. Please send your in-box content code to me via PM, and I should be able to help you out.

 

Thanks,

 

stephen

Stephen 'Rockjaw' Reid
- Community Wrangler
bucrepus
Contributor

Re: Can't Redeem Code

Thanks. There appears to be something not right with the login process as well. I had to create this temp account to actually post to the forum, and it finally let me redeem the code. The problem is I use the STEAM button login at the bottom of the HTC login page, (where its says facebook, steam..etc..). When I login as a redirected STEAM user using the HTC login page, I can no longer post to the forum or redeem codes, I have to have a seperate  'real' HTCSENSE account as well that's not authenticated through Steam or Facebook. It would be nice not to have to have  seperate accounts to use each of the various functions. I would think the single signon through HTC should work, but maybe it isn't suppose to work that way. Please advise.  Thanks again..

Sym
New Arrival

Re: Can't Redeem Code

ABSOLUTE RUBBISH SUPPORT!

Went through the procedure to redeem my free content Tiltbrush, Fallout 4 VR, Vive Subscription.

Tiltbrush was supposed to be found in the library but nothing is there! Tried to enter the code againand get message Redeem code already entered. Contacted support online that asked to give all the codes and told me that they would get in touch through email. Got an email where I was asked my Vive serial number. Am now told to get in touch with European Vive support to get the issue solved. Not only are they closed at the evening but in th meanwhile we are a week further!

It's an absolue shame that such a progressive product fails to offer a similar qualitative support. If you offer something free make sure that the procedure to get it works please!

The Fallout 4 VR redeem procedure was a no brainer on Steam, in 20 seconds it was done.

The Viveport is a nightmare.

Vive Staff

Re: Can't Redeem Code

@Sym

 

Sorry to hear you're having difficulties with code redemption. You redeemed the bundle code and received your Fallout 4 VR code and Tiltbrush code, then you downloaded Vive software, logged into your HTC account and entered the Tiltbrush code and you got an error?

Please give me some more detail as to what happened.

Thanks,

-John C

"Welcome to the desert of the real."
devonportdigilab
Contributor

Re: Can't Redeem Code

We are having the same problem with redeeming our bundle code. I can get to the point of choosing the 'all ages' package but keep getting a HTC vive login pop up screen that won't let me go any further even though I have already logged in with our steam account.

Highlighted
Vive Staff

Re: Can't Redeem Code

@devonportdigilab

 

Your steam account or are you logging in with your steam linked HTC account?

Thanks,

-John C

"Welcome to the desert of the real."
devonportdigilab
Contributor

Re: Can't Redeem Code

Thanks for replying @Synthesis 

 

I was having the same problem as bucrepus. Successfully signing in using my Steam linked account, choosing my redemption package but then hitting a brick wall with the HTC Vive login page- I couldnt sign in with my HTC account or select the register as the sign in box just kept reappearing.

 

It is no longer an issue, I did manage to get in later in the day and redeem the codes but it was a waste of time as they can only be downloaded and accessed via Viveport anyway. Our organisation has very strict Proxy settings and will only enable us to use Steam for our VR equipment.

Vive Staff

Re: Can't Redeem Code

@devonportdigilab

You should still get Fallout 4 VR which runs from Steam.

 

Thanks,

-John C

"Welcome to the desert of the real."
devonportdigilab
Contributor

Re: Can't Redeem Code

Thanks John, but as an Educational Organisation with a variety of ages using our equipment that was the only one we DIDN"T want. On other campuses Tilt Brush is usually our big draw card and used extensively by our Art teachers

Vive Staff

Re: Can't Redeem Code

@devonportdigilab

 

You get Tilt brush either way, it's Everest VR and Richie's Plank Experience you can trade for Fallout 4 VR. Did you end up buying Tilt Brush for all the units? How many units do you have?

Thanks,

"Welcome to the desert of the real."
devonportdigilab
Contributor

Re: Can't Redeem Code

We purchased 3 units about 18 months ago and installed Tilt Brush on all 3 following a long drawn out process after getting Steam product keys from HTC because our IT department couldn't locate the redemption card that was suposed to be in the boxes.

We have just BOUGHT Tilt Brush for our 4th recently purchased unit because a teacher needed to use it ASAP and couldn't really wait for me to solve the above mentioned issues about log in then Viveport only redemption.

Is there anyway we can get Steam product keys for the newly purchased unit  please  @Synthesis? I know that Tilt Brush, Plank Experience and Everest are all available through Steam