Can't Install Vive Desktop App

Professor-Badger
Settler

Re: Can't Install Vive Desktop App

Hey do you have the link to that reddit post or the file? I've been suffering from the same problem and have had a time trying to get it to work.
Vive Staff

Re: Can't Install Vive Desktop App

We are currently investigating this branch of issues - please standby while we look into this. We may contact you to retrieve logs. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

damarv
New Arrival

Re: Can't Install Vive Desktop App

Same issue here, and when I try to reinstall, it shows that there is only a 7MB download missing (presumably the desktop app). When I want to install that, I get a large dialog saying "Couldn't download Vive software - Something went wrong while downloading the software for Vive." This only happens for the vive desktop software which I apparently need to get into Viveport. I too have not been able to ever have this successfully work, which is a bummer.

nnhood
Settler

Re: Can't Install Vive Desktop App

Same issue here, I think this desktop app is supposed to be installed in the background, maybe one of those black windows that pop-up when you run the main installer.

 

I've been trying to manually install it from:

C:\Program Files (x86)\ViveSetup\Updater\App\PCClient

 

But it fails every time I try, one time it said account already exists, now it just fails.

I've removed all vive software and re-installed about 5 times now.

I'm just going to stick with SteamVR as it seems to run without issue.

 

M

nnhood
Settler

Re: Can't Install Vive Desktop App

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nnhood
Settler

Re: Can't Install Vive Desktop App

Here is the log file

 

www.nnhood.com/viveport2.txt

cimagn
New Arrival

Re: Can't Install Vive Desktop App

I am facing similar issues. Did you find a solution?
dominik
New Arrival

Re: Can't Install Vive Desktop App

I am also waiting for the solution. I cannot install the VIVE Desktop Client...

Bighouse
Builder

Re: Can't Install Vive Desktop App

I can't install the Vive Desktop app either. When I attempt to do so I get the following errors and problems:

ViveInstall1.JPGViveInstall2.JPGViveInstall3.JPGViveInstall4.JPG

If I manually locate the missing msi file, I get the message above that it's invalid. When I cancel out, it refers me to the website (error 1603) that is of no assistance.

Bighouse
Builder

Re: Can't Install Vive Desktop App

By using the special uninstall tool by Microsoft, I was able to remove all the Vive (failed) install items and reinstall Viveport and now things are working properly.

 

I'm still having slight tracking issues with the Vive Pro, my controllers jump a bit at times or fly out of my hands. I'm still trying to reduce reflective surfaces, but I suspect it's not just that alone that's causing it.

Vive Staff

Re: Can't Install Vive Desktop App

@Bighouse, we can works towards addressing tracking issues in 

 

@dominik, the tool mentioned above is linked here. It seems to help resolve these types of issues in many cases by helping to fix potential registry issues. @cimagn, this may also help you. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

RequestDenied18
New Arrival

Re: Can't Install Vive Desktop App

Hey, I don't seem to have companion or directx9 for Vive? I get an error once it hits desktop app and it says it can't download due to errors, I've tried different ways and with and without anti-virus, done it multiple times. Really need help on this. 

jcd13
New Arrival

Re: Can't Install Vive Desktop App

Thanks a lot, this tool fixed my issues with missing *.msi. The installer tries to deinstall old versions, but failed to do so: There were still residues of old installations (Desktop + Diagnose) , but no matching (un)installation msi left.

After using the tool to cleanly deinstall these remains, I also had to manually remove the Viveport Desktop Service using SC.exe in the commandline as administrator (sc delete ViveportDesktopService).

 

Hope this helps someone Smiley Happy