08-18-2017 10:30 AM
I have sat and wiggled the cable inserted into the Vive and it does appear that the HDMI cable is possibly faulty. It does not stay on for long just flashes intermittently but the unit tracks correctly now.
08-18-2017 02:21 PM
Do you have another HDMI cable you can test it with?
08-19-2017 02:30 AM
08-22-2017 12:18 PM
Sorry about the email not reaching you. I'm glad you were able to get in touch with support. Did they clear up the charge?
08-22-2017 11:07 PM
CTDI yesterday asked for my details so I assume that will be done very soon. Thank you for all you have done @jagibson.
08-31-2017 08:52 AM
I have sent you a private message as I am again concerned by CTDI's antics. Four different invoices received this morning that add up to €435.36 , considering they are repairing some stuff that they clearly have left messed up after there last repair does not fill me with confidence. Hope you can get this rolling because its been one month and a week since this was reported faulty.
09-13-2017 08:58 AM
Two weeks from this post and I am still no clearer as to what is happening, very concerned with this and fully regret my purchase of this product.
Happy Anniversay HTC , 8 weeks tomorrow I have been with out my Vive. Anyone would think this was a poorly run company that steals from its customers, not me. I think much worse of them now...
You and i have been corresponding via email. I have sent a final request to our support teams to get next steps for you. I'm also trying to understand which component (if any) were found to be defective.
I presume at this stage that you have not received any communications via email and you have only had a single missed call from the support team as the area you are in has poor cellular coverage correct?
As of tomorrow the 20th of September I will be contacting my credit card holder and starting chargeback proceedings. I have tried the patient approach but this is obviously being abused. I have been lied to and passed around to the point of no patience and have reach the end of my tether.