Broken buckle port self repair

tecksup
Contributor

Broken buckle port self repair

So I recieved my HTC vive from NewEgg three days ago. While playing the buckle port on the right side snapped and the headset strap will no longer attach. I am a repair technician for several other electronics, and a small piece of plastic on the side of the headset doesnt seem that difficult to change. Is there anyway to get the plastic piece sent to me so I could repair it myself and avoid the 10 day loss of my favorite new toy?

Vive Staff

Re: Broken buckle port self repair

@tecksup

 

We can't advise that, as it may void your warranty.  However, NewEgg may have some options for the replacment of your device, or we can create you a repair ticket today.

MirageF1AZ
Contributor

Re: Broken buckle port self repair

Same issue here.  I'm in South Africa.  It broke after only 2 months of usage while adjusting the headstrap for size, and neither the retailer nor the distributor wants to honour the warranty, citing "user damage".  So now my only resort is to attempt to fix it myself.  It really is a tiny piece that one should just be able to simply screw in - if only you could get hold of a replacement part!  Any advice much appreciated.

tecksup
Contributor

Re: Broken buckle port self repair

Looks like were on our own. I found thick double sided tape worked very well to hold it in place if u jam it in the socket and hold it for a bit. Lasted me no problem the whole time since my original post. It may be a good idea for someone to 3D model it. I didn't think HTC would be against right to repair. I guess we can add them to the list.
Vive Staff

Re: Broken buckle port self repair

@tecksup, Which country are you in? If you're in US or CA - I can potentially send you the assembly if you're in that region. 

 

@MirageF1AZ, I've pinged the EMEA team about this as I'm not entirely sure of the service options for South Africa. 

To reach Viveport's customer service team, email customerservice@viveport.com

To connect with a live support agent for hardware support, go to www.vive.com/support, click on "contact us" in the top righthand corner, and then opt to speak with a Live Chat agent

David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

tecksup
Contributor

Re: Broken buckle port self repair

I am in the US.
MirageF1AZ
Contributor

Re: Broken buckle port self repair

@VibrantNebula Thanks for that, appreciate it.  Let's see what comes of that but I'm not very hopeful.  So far it has been all dead ends.

If all else fails maybe I must see about just getting someone to bring some over for me when visiting the US - they could probably fit 100 of these things in the loose change pocket in their wallet!

tecksup
Contributor

Re: Broken buckle port self repair

They sent me the Buckle port! After 5m of repair the port is repaired!!
So happy I didn't have to send it in. They didn't charge me for the parts, screwdriver provided, or shipping!!

Great customer support.