Black Screen on Vive Pro and Monitor

SOLVED
DaKenpachi
Pioneer

Black Screen on Vive Pro and Monitor

Hi,

 

I bought a Vive Pro recently (my first experience with VR/AR) and upgraded my PC (GTX1080) in order to get it running.

Since the first try about a week ago, I often get random Black Screens. The image in the HMD freezes shortly (which makes f***ing motion sick) and then gets black. When I get rid of the HMD the PC monitor is also black and I can´t do anything but restart the pc in order to get it running again.

 

I have been trying to find the reason but it really happens randomly:

- with different Nividia drivers

- withing SteamVR, VivePort or my own Unreal Engine project

- also with AR (SWorks SDK Demo or UE Plugin)

- sometimes after 10 seconds, sometimes after 15 minutes, sometimes never (although I did never run it for longer than an hour)

I dont really know what else to try - any suggestions?

DaKenpachi
Pioneer
Solution

Re: Black Screen on Vive Pro and Monitor

So after a few frustating days I think my setup is stable now.

I found out that the nvidia driver crashed when it happened, and I found a post where someone suggested to disable the Intel Virtualisation in BIOS.

So thats what I did and I haven´t had any blackscreen issues since then - I hope it stays like this...!

DaKenpachi
Pioneer

Re: Black Screen on Vive Pro and Monitor

So, just for the sake of completing the question I will tell my hardware setup:

 

Palit GTX 1080 with Nvidia driver version 398.36

Dell Precision Workstation with a Xeon E5-1620 v2

Windows 10

 

Highlighted
Vive Staff

Re: Black Screen on Vive Pro and Monitor

@DaKenpachi, are you still seeing this issue or did it stabilize? 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

DaKenpachi
Pioneer

Re: Black Screen on Vive Pro and Monitor

@VibrantNebula

No, had no issue since then, so I think it´s really fixed now. =D

ZeroRed
New Arrival

Re: Black Screen on Vive Pro and Monitor

Unfortunately, I have the same issue as DaKenpachi and i think i tried everything i found on the internet. Even this fix didn't do anything.