01-14-2018 03:29 PM
108, this one error has not let me play with my dear ol' vive here, trust me when I say this (or write in this case) I have tried basically everything the internet has to offer in question to solve this error, "Headset not found", hell I have contacted the support team at the "contact us" page 5 TIMES, ******* 5 TIMES, with the first 3 no answer at all, not in the minimum (only the automated response of course), and only the 4th one came back at with only 1 Response, and the 5th one was actually the best but in the end they stopped responding to. Absolutely disgraceful! Is this how HTC treats its costumers? with only half answers to none?
Alright now that I'm done with my little rant in all seriousness I am pretty desperate to fix my ol' pal here (its been months since it last worked..) so uh please help? (thank you in advance)
Solved! Go to Solution.
01-14-2018 08:14 PM
I am really sorry to hear that, did you use the vive.com support page? (https://www.vive.com/us/support/contactus/)
However, for SteamVR error code 108 please try the following troubleshooting steps:
1. Check if you have BOTH of your HDMI connected to the same Display card(HMD and monitor).
2. Check if your display card driver is up to date
3. Go to SteamVR settings > Developer > Remove all SteamVR USB Devices
4. Unplug all VIVE wires > Reboot> Temporary disable your Anti-virus software > Plug all VIVE wires back on(the system will automaticallly re-install all the drivers)
Let us know how that works
01-19-2018 04:59 PM
There are some scenarios where the system is returning display errors, such as error 108 or 208, even if the physical connections are correct and generic software troubleshooting has already been already performed. In this scenario, bypass the Link Box in order to identify if the source of the conflict is the Link Box itself.
Note: This setup is only for troubleshooting purposes and should not be used for extended periods of time, as damage to the HMD can occur if the power is not properly regulated.
An alternative setup should be used to identify if the 3-in-1 cable is causing the issue:
01-20-2018 12:32 PM
Same as always does not work (tried both solutions) Is it possible for me to send the vive directly to you guys and see what is wrong? because I doubt I am doing something wrong
01-22-2018 11:45 AM - edited 01-23-2018 02:58 PMSolution
We may be able to do that. Please PM me with your name, address, email and phone #.