06-27-2017 06:47 AM
So, I haven't even installed my Vive and already I'm facing problems that HTC acknowledges exist, but won't fix (code redeeming page seems to be broken since weeks...).
Main issue: where is the code for my $50 for Steam wallet? Nothing in the box, nothing in my mail, nowhere to be found on this site... You advertise with it, now deliver it, please.
Also: why is your download speed so freakishly slow?
06-27-2017 09:07 AM
£50 was sent in your order confirmation email, you neeed to follow the link, I have the same problem with geting star trek bridge crew though the redeeming page directs to Vive order page!
06-27-2017 12:02 PM - edited 06-27-2017 12:10 PM
Ah! That's the problem. I never received a confirmation e-mail. The Vive also suddenly popped up on my doorstepped, UPS'ed without warning. Which was cool and all, but weird. Also: Vive's HDMI cable was faulty, which I discovered after three hours of rising frustration...
UPDATE: They DID send all the e-mails. Not to my Steam-account mail, not to my HTC nor to my VIVE mail (I use the same adress for all of these). For some reason, they send everything to the e-mail attached to my Paypal account (which I ONLY ever use for paypal....).
06-27-2017 08:05 PM
Having the same issue here. I did receive the code for Star Trek Bridge Crew but no steam gift card as of yet and cannot find any link in the confirmation email about it. Sending you a PM.
06-27-2017 08:58 PM
Also mentioned in the PM that when I tried to open a support ticket, the captcha doesn't show a captcha. Just "Verification Code" and the refresh and audio buttons next to it do nothing.
Tried in multiple browsers (Chrome, IE, Edge)
07-10-2017 02:47 PM
Just make sure you send a PM to Synthesis with your Order number. I double-checked my confirmation email and read over it to see if there were any other links or instructions about redeeming a Steam Wallet code. Synthesis is super busy replying to all the PM's from over the weekend, but Synthesis will get back to you.
07-10-2017 03:02 PM - edited 07-10-2017 03:04 PM
Just to reiterate, if you placed an order on our website during the promotional period, please contact me via PM with your order number and I will help you get your Steam Wallet Code. Please don't post new threads or in this thread unless absolutely necessary, as you only need to contact me directly. Please do not post your order number in public threads or post any other personal information in public threads.
If you are missing your Star Trek: Bridge Crew steam key, please check your email and spam folders as it should have been sent to you via email. If you cannot find your email, please contact me with your order number.