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Summer Bundle Blues: where's my Steam Gift Card?

Contributor

Summer Bundle Blues: where's my Steam Gift Card?

So, I haven't even installed my Vive and already I'm facing problems that HTC acknowledges exist, but won't fix (code redeeming page seems to be broken since weeks...).

Main issue: where is the code for my $50 for Steam wallet? Nothing in the box, nothing in my mail, nowhere to be found on this site... You advertise with it, now deliver it, please.

Also: why is your download speed so freakishly slow?

12 REPLIES
New Arrival

Re: Summer Bundle Blues: where's my Steam Gift Card?

£50 was sent in your order confirmation email, you neeed to follow the link, I have the same problem with geting star trek bridge crew though the redeeming page directs to Vive order page!

Contributor

Re: Summer Bundle Blues: where's my Steam Gift Card?

[ Edited ]

Ah! That's the problem. I never received a confirmation e-mail. The Vive also suddenly popped up on my doorstepped, UPS'ed without warning. Which was cool and all, but weird. Also: Vive's HDMI cable was faulty, which I discovered after three hours of rising frustration...

 

UPDATE: They DID send all the e-mails. Not to my Steam-account mail, not to my HTC nor to my VIVE mail (I use the same adress for all of these). For some reason, they send everything to the e-mail attached to my Paypal account (which I ONLY ever use for paypal....).

Contributor

Re: Summer Bundle Blues: where's my Steam Gift Card?

Mine wasn't in the confirmation mail...

Vive Staff

Re: Summer Bundle Blues: where's my Steam Gift Card?

@dulbirakan @DarthSouls @eagle0205

 

If you have not received your codes, please PM me. I will get them for you.

Thanks,

-John C

"Welcome to the desert of the real."
New Arrival

Re: Summer Bundle Blues: where's my Steam Gift Card?

I also have the same issue and have sent a PM.

Contributor

Re: Summer Bundle Blues: where's my Steam Gift Card?

Having the same issue here. I did receive the code for Star Trek Bridge Crew but no steam gift card as of yet and cannot find any link in the confirmation email about it. Sending you a PM.

Contributor

Re: Summer Bundle Blues: where's my Steam Gift Card?

Ditto.

 

Also mentioned in the PM that when I tried to open a support ticket, the captcha doesn't show a captcha. Just "Verification Code" and the refresh and audio buttons next to it do nothing.

 

Tried in multiple browsers (Chrome, IE, Edge)

New Arrival

Re: Summer Bundle Blues: where's my Steam Gift Card?

I haven't gotten a 50$ steam card either all i got was star trek 

Visitor

Re: Summer Bundle Blues: where's my Steam Gift Card?

Im in this same boat. PM sent. 

New Arrival

Re: Summer Bundle Blues: where's my Steam Gift Card?

Hey, I also did not receive the steam gift card. I did check all of the emails and was unable to find any code.
New Arrival

Re: Summer Bundle Blues: where's my Steam Gift Card?

Just make sure you send a PM to Synthesis with your Order number. I double-checked my confirmation email and read over it to see if there were any other links or instructions about redeeming a Steam Wallet code. Synthesis is super busy replying to all the PM's from over the weekend, but Synthesis will get back to you.

Vive Staff

Re: Summer Bundle Blues: where's my Steam Gift Card?

[ Edited ]

Just to reiterate, if you placed an order on our website during the promotional period, please contact me via PM with your order number and I will help you get your Steam Wallet Code. Please don't post new threads or in this thread unless absolutely necessary, as you only need to contact me directly. Please do not post your order number in public threads or post any other personal information in public threads.

 

If you are missing your Star Trek: Bridge Crew steam key, please check your email and spam folders as it should have been sent to you via email. If you cannot find your email, please contact me with your order number. 

Thank you,
-John C

"Welcome to the desert of the real."