Pro full kit, couldn't download VIVE software

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ruiying
Settler

Pro full kit, couldn't download VIVE software

install failed while trying to start setup guide, I've been clicking "try again" all morning...any suggestion? Thanks, /Ruiying

viveprosetup.PNG

ruiying
Settler

Re: Pro full kit, couldn't download VIVE software

another "try again" after this post, brought me to near the end, failed at the point of installing viveport desktop app (can live without that...) now, the whole system works fine (hardware wise)

Kandiru
Contributor

Re: Pro full kit, couldn't download VIVE software

Total newb, but AFAIK you will only need Steam and Steam VR to get started. Users say you get some phone integration using the Vive software but Steam will take care of all else, including firmware updated. Hope this helps.

Vive Staff

Re: Pro full kit, couldn't download VIVE software

@ruiying, we're currently task forcing issues encountered with the installer. Did you see any visible error messages or codes? If you'd like, we'd be more than happy to collect and review your installation logs which will help us overall ensure that the engineering teams' efforts are focused on the right pinch points. 


David R

Technical Specialist - San Francisco, CA; Monday-Friday

Click here to send me a PM

ruiying
Settler

Re: Pro full kit, couldn't download VIVE software

@VibrantNebulaThank you, here is one of the logs, I can't see how to attach files to the post...

[Sensitive information removed -@vibrantnebula]