04-03-2017 05:15 PM - edited 08-07-2018 12:30 PM
Got questions about Viveport Subscription? We hope to answer them here. If you have further questions, leave them below! This FAQ was last updated on August 5th, 2018.
What is Viveport Subscription?
In addition to purchasing content from the Viveport store, customers also have the option to enjoy premium VR content through Viveport Subscription. Customers pay a low fee to enjoy a limited number of apps each month (currently 5).
How do I sign up for Viveport Subscription?
Click here to visit the sign-up page. Alternatively, visit Viveport.com. If you are not logged in on Viveport.com, click the banner to get details about Viveport Subscription and sign up. If you are logged in, click the ‘Subscription’ tab to sign up.
Which titles are available as part of Viveport Subscription?
Hundreds of Viveport titles are available as part of Viveport Subscription, and more are being added on a regular basis. If a title is included, it is noted on the title's product page (look for the 'Download' button). These products are also listed on your Viveport Subscription page after sign-up, where they are selected and added to your current selection.
How does the Viveport Subscription free trial work?
New users are eligible for a 14-day free trial of Viveport Subscription. You will be able to select, download and experience up to 5 different VR experiences in that time. Your payment details are required during sign-up, but you will not be charged until your free 14-day trial period ends, at which point you will be billed for your first full month of Viveport Subscription at the usual monthly rate. You may cancel your Viveport Subscription at any time from your account profile page. If you cancel before your 14-day trial ends, you will still be able to use Viveport Subscription until the trial period is over.
How does the free trial for Viveport Subscription included with a new HTC Vive work?
New purchasers of an HTC Vive will find a content code in the box, which is redeemed here. Upon redemption this grants you a code for a two-month Viveport Subscription. This is redeemed as a pre-paid plan. Similar to our free 14-day trial, your payment details are required during sign-up, but you will not be charged until your free two-month trial period ends. After this, you will be billed for your first full month of Viveport Subscription at the usual monthly rate. You may cancel your Viveport Subscription at any time from your account profile page. If you cancel before your two-month trial ends, you will still be able to use Viveport Subscription until the trial period is over.
When will I be charged for my subscription?
If you are signing up for Viveport Subscription for the first time, you will not be charged until your free trial period ends. Your selected method of payment will then be automatically charged on a monthly basis. You may change your payment method or cancel at any time.
Please note, when clicking 'sign up' on the subscription page, you will be prompted to enter payment details. This is required, but you will not be charged until your free trial period ends.
If you have previously had a Viveport Subscription, upon re-subscribing, you will be charged for the first month’s subscription upon sign-up. Your selected method of payment will then be automatically charged on a monthly basis.
How do I find out when my subscription will renew?
You can check your subscription’s renewal dates on your account profile page:
Where can I see my monthly title selections?
You can access and review your monthly subscription selections on your Subscription page:
How do I update my monthly subscription selections?
As a subscriber, you get to play 5 titles per subscription period. Pick any 5 titles from the subscriptions catalog and confirm your selections. You do not need to pick all your titles at once. As long as you have available slots, you can continue adding new titles anytime during your subscription cycle. Once a title is confirmed, you cannot change your selection until your next subscription cycle.
To manage your subscription titles:
How can I cancel my subscription?
We would be sorry to see you go, but you may cancel your subscription at any time in your account profile page:
After you unsubscribe, you will have access to your subscription titles until the end of your subscription period.
I see a $1 charge on my credit card, what is that?
Some banks and credit card companies will deduct an 'authorization charge', which this usually is. This should be refunded by your bank soon after deduction. Contact your bank or credit card company if you have issues.
Can I pre-pay for a Viveport Subscription?
Yes. Viveport Subscriptions can be purchased in 3, 6 and 12 month periods at initial sign-up. (If you wish to buy multiples of these pre-paid plans, you can - eg buy 2 x 12 month plans and get 24 months of subscription.) After your Viveport Subscription period expires, you will be automatically transferred to a monthly auto-renewal.
Is the Viveport Subscription free trial included in these multiple month purchases?
No. As soon as they are purchased, Viveport Subscriptions for multiple months begin immediately. You can get a free trial by signing up for Viveport Subscription as normal.
What happens if I cancel my Viveport Subscription before it expires?
You will continue to have access to your Viveport Subscription titles until the end of your purchased subscription period. After that time, your access to Viveport Subscription will cease.
Can I get refunded on a Viveport Subscription?
Unless there are technical issues that may have prevented you accessing Viveport Subscription content, refunds are not available for Viveport Subscriptions. If you feel you should be valid for a refund because of technical issues, contact Customer Care.
04-13-2017 03:08 PM
I've been trying to subscribe to Viveport since the service was launched, without success. Viveport's homepage doesn't even load properly in my browsers - there's a blank space at the top of the page (where I think the subscriptions are being offered).
Would it be because I'm from Brazil? Any help?
04-13-2017 08:14 PM
@Alessio - I see you have an AdBlocker on - given the icon I'd guess it's "Ad Remover for Google Chrome. Though these are great tools - they don't always block the right things.
Let me know how that goes for ya!
04-19-2017 04:00 PM
Thanks for the advice bulloko. Unfortunatelly, I'm stuck in the same place.
The icon you noticed is 'Avira Browser Safety' extension for Chrome. Disabled it and still, no link to Viveport's subscription at viveport.com.
I also tried Mozilla Firefox and MS Edge without success:
I also tried in 2 other PCs at home and Viveport's homepage keeps loading with this blank space and no link to the subscription service.
Any other advice? Maybe a direct link to the subscription page or a way to subscribe when accessing Viveport through the HMD.
04-21-2017 12:07 PM
Hi @Alessio, I'm glad this worked out for you but still a bit confused as to the issue - which we'd like to solve.
Would you mind letting me know...
- What OS you're using (Windows, I'd guess, but which version?)
- Which browser(s) you used - ideally inc. version numbers (check the 'About' section, usually in help - for example I'm on version 57.0.2987.133 of Google Chrome here)
- Any extensions you may have enabled
Feel free to send me the info in PM if you like. Thanks in advance!
04-24-2017 11:56 AM
I'm using a Windows 10 PC, Build 14393.1066.
Chrome 57.0.2987.133 (64-bit).
Firefox 52.0.2 (32-bit).
MS Edge Microsoft Edge 38.14393.1066.0
Enabled Extensions in Chrome:
No active extensions in Firefox. No active extensions in Edge.
05-06-2017 04:09 AM - edited 05-06-2017 04:10 AM
I have no listed subscription and no cancellation tab or button. Needless to say I can't cancel. But I was just charged after checking just a couple days ago to make sure I had canceled before the charge time hit. I'm now out $6.99 despite having no listed subscription.
I'm on iOS and Safari latest versions no blockers.
05-06-2017 08:49 AM - edited 05-06-2017 08:52 AM
Please browse to this URL https://www.htcsense.com/troubleshooting . If prompted to log in, use the credentials that you use to log in to Viveport. Once successfully logged in take a screenshot and send to me via PM when you get a chance.
Also, check if going to this URL directly allows you to view/cancel subscription status: https://www.viveport.com/myprofile#subscriptionInfo
05-06-2017 09:42 AM
It will take me a little bit to look up some info on my end. When going to this link does it show you that you have an active subscription?
05-06-2017 10:14 AM
Ok, thank you. I will need to perform some research and confer with some colleagues. I will respond with an update on Monday at the latest.
05-10-2017 06:43 AM
They say they cleared by subscription but now I can't log in with my other account here on the forum. It claims there has been too many log in attempts and I need to reset my password. No matter how many times I reset it I get the same message.
They also said that I need to get my refund here and that all they do is cancel the subscription part. Hopefully the subscription has been canceled because I still can't tell from the site.