07-15-2017 03:40 PM
I'm not a huge fan of writing on Forums, but the last time I contacted HTC for help was so outstanding that I thought I'd share the love.
I've read a lot of negative things about HTC, not going to mention any, but I'm sure you all can imagine. However, I'm here to let you know that HTC is extremely good with customer service.
Between being contacted almost immediately and excellent people skillz, the gentleman I chatted with knew the ins and outs of all the problems I was having and was able to help me out to fix my problem within a couple of minutes. So, to keep things simple for those of you are are new to the Vive (like myself), give them a shout. They know how to solve any problem and are happy to do it.
All in all, keep your chin up and don't be shy to ask HTC for help with setting things up.
Thanks again, HTC
07-17-2017 10:08 AM - edited 07-17-2017 10:08 AM
Thank you very much on behalf of everyone at HTC/Vive/Viveport, @Rheyland!
Couldn't agree more, too - on the 'don't be shy to ask for help' point. We're here to do just that and will always try our very best to resolve things.
07-18-2017 01:03 PM
I'll second what Rockjaw said. You can always tag me in a post or reach out to me in a PM or one of the other employees here and we'll do our best to help you.
Definitely don't be shy, we're nice, I promise!
08-09-2017 06:00 AM
08-10-2017 12:26 PM
08-10-2017 01:06 PM - last edited on 08-10-2017 01:53 PM by VibrantNebula
That sounds pretty cool! Have you signed up as a developer? We have a dev forum on here where folks like you are working on their games and other VR tools and using new stuff like the Tracker in exciting and cool ways. Maybe they could be of some help?
Additionally, if you haven't already read this, definitely take a look: https://dl.vive.com/Tracker/Guideline/HTC_Vive_Tracker_Developer_Guidelines_v1.4.pdf
09-07-2017 04:13 PM
Got my PC from Dell and cannot figure out where to plujg in my HDMI cable to the PC---headset not connected
can you send me a photo or call me
I really want to use my VR headset
09-08-2017 10:00 AM - edited 09-11-2017 09:27 AM
You can see in the image, the shape of the HDMI port. Please use that. Obviously, this isn't the layout of the ports on your desktop, but it should give you some idea. If you're still having trouble, take a photo of the ports on your laptop and post it in this thread and I'll identify the correct port.
09-08-2017 10:26 PM
this is the best photo I could get
I hope you can tell which port to use for the VR headset
The Alienware Aurora R5 gaming PC is VR ready so it should have 2 HDMI ports---I just came find which one it is----very frustrating.
I really want to use my VR headset.
09-08-2017 10:29 PM
John---you helped me before so I hope you can help me now.
The photo is the best one I could get.
Man, its so frustrating to not find the right HDMI port for the headset.