Don't Be Shy to Ask for Help

Rheyland
Visitor

Don't Be Shy to Ask for Help

Good morrow!

 

I'm not a huge fan of writing on Forums, but the last time I contacted HTC for help was so outstanding that I thought I'd share the love.

 

I've read a lot of negative things about HTC, not going to mention any, but I'm sure you all can imagine. However, I'm here to let you know that HTC is extremely good with customer service.

 

Between being contacted almost immediately and excellent people skillz, the gentleman I chatted with knew the ins and outs of all the problems I was having and was able to help me out to fix my problem within a couple of minutes. So, to keep things simple for those of you are are new to the Vive (like myself), give them a shout. They know how to solve any problem and are happy to do it.

 

All in all, keep your chin up and don't be shy to ask HTC for help with setting things up.

 

Thanks again, HTC  Smiley Very Happy

 

Eric

Community

Re: Don't Be Shy to Ask for Help

Thank you very much on behalf of everyone at HTC/Vive/Viveport, @Rheyland!

 

Couldn't agree more, too - on the 'don't be shy to ask for help' point. We're here to do just that and will always try our very best to resolve things. Smiley Happy

Vive Staff

Re: Don't Be Shy to Ask for Help

@Rheyland

 

I'll second what Rockjaw said. You can always tag me in a post or reach out to me in a PM or one of the other employees here and we'll do our best to help you.

Definitely don't be shy, we're nice, I promise!
-John C

"Welcome to the desert of the real."
Emexrulsier
Builder

Re: Don't Be Shy to Ask for Help

What I do love about these forums, is that how active the devs/mods/admins etc are. Many times you can ask a question and in a few hours you get a response. Sure they may not have an immediate answer but I've only been here a month or two but straight away noticed the staff interaction which has to be applauded.
PolyB
Contributor

Re: Don't Be Shy to Ask for Help

Hi, so I need help.

I am looking to use the pins on the Vive Tracker to take a signal input from a device (digital input).

How do I start to solve this problem of not knowing what I am doing, and it's some what confidential.

I have a project already created and its works just fine. It alternative ways to work.
1. Vive controller is used only for tracking. And all functions come from signal inputs device into the application from USB.
2. Vive controller is used for tracking and input function for testing buttons/ grips of the controller is used. (This is just when testing without signal input device.

What I would like to happen is option 1. But replace the Vive controller with my Vive Tracker and then have the signal input device to be used directly into the Vive Tracker and data signal sent that way. Becoming a thether free system..


I would be keen on some advice and talk over Skype/slack/google hangout with anyone willing to give me some time.

Also happy to demo the application.

Many Thanks
PolyB
Vive Staff

Re: Don't Be Shy to Ask for Help

@PolyB

 

That sounds pretty cool! Have you signed up as a developer? We have a dev forum on here where folks like you are working on their games and other VR tools and using new stuff like the Tracker in exciting and cool ways. Maybe they could be of some help?

Additionally, if you haven't already read this, definitely take a look: https://dl.vive.com/Tracker/Guideline/HTC_Vive_Tracker_Developer_Guidelines_v1.4.pdf

Thank you!

-John C

"Welcome to the desert of the real."
martindell61
Explorer

Re: Don't Be Shy to Ask for Help

Hi John---

Got my PC from Dell and cannot figure out where to plujg in my HDMI cable to the PC---headset not connected

can you send me a photo or call me

I really want to use my VR headset

Highlighted
Vive Staff

Re: Don't Be Shy to Ask for Help

Hi @martindell61, this seems to lack context. What is your Dell model number? Does it lack an HDMI port?


- David R

Technical Specialist; San Francisco, CA

Vive Staff

Re: Don't Be Shy to Ask for Help

@martindell61

Hi Martin, please provide more information as @VibrantNebula requested.
I'd be happy to help you.

 

Thanks,

-John C

"Welcome to the desert of the real."
martindell61
Explorer

Re: Don't Be Shy to Ask for Help

My PC is an Alienware Aurora R5 gaming desktop
martindell61
Explorer

Re: Don't Be Shy to Ask for Help

its worked before but I cannot remember where to plug the headset into----which port??
Vive Staff

Re: Don't Be Shy to Ask for Help

jXSck.jpg

You can see in the image, the shape of the HDMI port. Please use that. Obviously, this isn't the layout of the ports on your desktop, but it should give you some idea. If you're still having trouble, take a photo of the ports on your laptop and post it in this thread and I'll identify the correct port.

Thank you,

-John C

"Welcome to the desert of the real."
martindell61
Explorer

Re: Don't Be Shy to Ask for Help

IMG_2290 (4)_LI.jpg

martindell61
Explorer

Re: Don't Be Shy to Ask for Help

this is the best photo I could get

I hope you can tell which port to use for the VR headset

 

The Alienware Aurora R5 gaming PC is VR ready so it should have 2 HDMI ports---I just came find which one it is----very frustrating.

 

I really want to use my VR headset.

martindell61
Explorer

Re: Don't Be Shy to Ask for Help

John---you helped me before so I hope you can help me now.

The photo is the best one I could get.

Man,  its so frustrating to not find the right HDMI port for the headset.

PLEASE HELP!!!!!