Code has already been redeemed, please check it

leholenzai
Visitor

Code has already been redeemed, please check it

Hi,

 

I got a NEW Vive VR as a birthday present today and I entered the code on the vive site. During the checkout I got an error that the Final soccer game had issues activating because the user country code did not match. I then tried to activate the Viveport subscription. The page that opened up in a new browser tab did not seem to load so I tried repeating code entry the process again but now I get "Code has already been redeemed, please check it ". 

 

I have not received an email with the subscription or game codes either. I've checked my account and there is no 2 month subcription or Final soccer game that was included with the code.

 

Can someone please help me redeem my code?

Vive Staff

Re: Code has already been redeemed, please check it

@leholenzai

 

Please PM me with your order number or proof of purchase.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

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