talked several times on chat to vive staff but did not get an answer

martindell61
Builder

talked several times on chat to vive staff but did not get an answer

sent my deluxe audio strap in for repair but do not know when I'll receive it back.

Chatted with Gary Williams and he was going to escalate the case to vive's case management team.

Pretty upset that I have had no answer at all.

martindell61
Vive Staff

Re: talked several times on chat to vive staff but did not get an answ...

@martindell61

 

Hi Martin,

Please PM me with your RMA and I'll take a look.

Thank you,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
martindell61
Builder

Re: talked several times on chat to vive staff but did not get an answ...

 

[personal & production information removed] 

Have talked to several people but have not gotten an answer yet

 

Would appreciate your help

martindell61
Vive Staff

Re: talked several times on chat to vive staff but did not get an answ...

@martindell61

 

Hi Martin, please do not post private information such as your serial number, email, phone number or ticket numbers on these public forums. Please PM me with that information instead.

Thank you!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
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