02-15-2017 05:05 PM - edited 05-17-2018 11:37 AM
Please note: this information is current as of May 2018.
FAQ: Where do I get the free games / apps that came bundled with my Vive?
When purchasing a Vive, a Viveport Subscription code is bundled with your purchase. To acccess your Viveport Subscription, you need to redeem a code which is supplied for you after purchase. There are two ways to receive the codes.
If you bought your Vive via Vive.com:
If you cannot find a card in your Vive's packaging, or have other issues with redemption, please contact our Customer Care team. This post lists details on how to contact Customer Care, globally.
If you bought your Vive from a retailer:
For most customers, if you do not receive your master code from your retailer, you should contact your retailer for further information and follow-up.
Resold/used Vive purchases
If your Vive was purchased used, whether online or in-person, it may not include a master redemption code in the packaging. It is also possible that the code will be included, but it will already have been redeemed. In either case, replacement codes cannot be supplied by Customer Care. If the Vive was sold 'as new', you should contact the retailer you purchased the Vive from to get your code.
How to redeem your Vive/Viveport codes
To redeem a code for a Viveport app or game, a Viveport Gift Card or Viveport Subscription plan, you will visit our code redemption page: https://www.viveport.com/myredeem
Once you have redeemed a content code, you will find the new content in your Viveport Library.
How to redeem a Steam key (code)
Codes from some previous Viveport bundles have to be redeemed on Steam (for example, Star Trek: Bridge Crew).
Full instructions on how to redeem Steam codes (AKA 'CD keys') are available on Steam support.
02-20-2017 04:54 PM
Also not working for me. When I click it, it flashes the cart page then takes me back to the bundled game page. I really want to play these games. Any word on a fix or manual assistance?
02-20-2017 05:04 PM
Spoke to Customer Service. They are aware of the issues and have notified headquarters. Current estimates of a fix are within 24-48hours.
02-20-2017 07:28 PM
Well I came to the right place. Was freaking as I couldn't get to anywhere to redeem my code. Gamestop said it was a STEAM code but it isn't so figured it was a VIVE code. Went there and page not working.
02-21-2017 12:57 PM
Sorry for your troubles.
Can you describe at what point it fails? i.e. are you able to validate the code before checking out, can you even reach the code redemption page, does the code itself fail, etc?
Let me know if you experience any difference on another browser (or even your mobile).
02-21-2017 01:05 PM
02-21-2017 01:12 PM
It's all good now. What it was doing yesterday was after hitting Reedem code, the screen would flash and show a "Your Cart is Empty" real fast then go back to last screen.
So then I tried to do it by clicking on my Account name and redeem there but it would say invalid.
Today I logged on and tried again and it worked
And I LOVE the VIVE!
02-21-2017 01:23 PM
Thank you all for your responses and so glad it's working for you now. Keep posting if you have any additional questions or concerns!
02-24-2017 09:19 PM - edited 02-24-2017 09:47 PM
**Update, nevermind. We figured it out! Thanks **
I successfully redeemed my code and received my e-mail with new codes and instructions for the installation of the free games. I followed the steps that were given:
1. Download VIVE software
2. Launch the VIVE software on your computer
3. Sign in to your HTC Account
4. Click on your profile image in the right upper corner
5. Choose "Redeem Code"
6. Type your offer code in the dialog box and the content will be added to your Library
When I click on the profile image Redeem code is not in the drop down box. Any suggestions or information? Do I need to skip these steps as use the redeem code link again with the game codes? Any information you can provide is greatly appreciated. Thanks!
03-22-2017 01:30 PM - edited 03-22-2017 01:31 PM
I have a simple question about this redemption thing..
As some of you may know, I was one of the winners of the Design a Vive accessory contest so I didn't get a code for the free games. However, I talked to Support and they sent me a code to get my bundle. I tried it on steam and it worked, got The Gallery - Episode 1: Call of the Starseed and Zombie Training Simulator.
However, when I tried in Viveport, it said that it was an incorrect code and it wouldn't work. I talked again with Support and they told me to write a reply and ask if you guys know why It didn't work. Please let me know, I really want to play Richie's Plank Experience and EverestVR because they seem like great experiences.
04-05-2017 11:15 AM
Hey @Mburton007. Welcome back.
The code you received was for both Steam games, as you realize. The same code doesn't work on Viveport, it's just for Steam. At the time you won the contest, if I recall correctly, we were only bundling Call of the Starseed / Zombie Training Simulator - so the code's working correctly.
We added Richie's Plank Experience and Everest VR at the end of January, and they require a separate code. FYI, they're both available in the newly launched Viveport Subscription.
04-12-2017 11:29 AM
Hi. I just received my Vive yesterday and it works wonderfully (if it only had higher resolution, it would be perfect).
I immediately signed in for the free 1 month viveport subscription, and one of the experiences I picked was Everest VR.
Later I found the code, and when I access the web site to redeem it, I found one of the free offers was Everest VR, and the other was a viveport subscription. I have two answers:
If I redeem the code, Everest VR becomes my own, can I change it for another one during this month, as I already have it?
And the other one, this month of viveport subscription, is in addition to the free one everyone gets, or it' the same, and I don't get another month of viveport?
04-12-2017 12:08 PM
Part 1 - No clue :-(. I'd guess if you contact support that might be able to do something for you.
Part 2 - This is a great question! The "Year bundle" was supposed to come with a Free Month of VivePort. Plus there is currently a Free Month on sign-up... that sounds like 2 months to me!