01-01-2018 05:27 AM
Just purchased HTC VIVE and got the free content (FallOut and Tilt Brush) but five monthly selections can't seems the reach them. The problem is i can't start the free trial. If i put a credit card it fails and if i use paypal it gets stuck at order in progress (app and website). Redemption nr. is VIVEEUCDP-84792531
01-01-2018 09:43 AM
Hi @Tibs, can you send me a PM (there's a link below in my sig) with more details of what failures you're seeing with your credit card? Screenshots would be ideal too. Thank you.
01-01-2018 10:39 AM - edited 01-01-2018 12:18 PM
@Rockjaw I tried to PM you but dind't work. The PM message windows doesn't pop up on that link. I upload the two SS. With credit card i used two valid ones (visa and Maestro ) Neither worked. And paypal keeps loading.
01-01-2018 12:21 PM - edited 01-01-2018 12:21 PM
Thanks for checking this @Tibs.
Do you have any kind of ad or content blocker running? If so, make sure they're disabled, then do some basic troubleshooting for me - clear your cache and cookies, try a different browser. If after all that you still have issues, send me a PM (alternate method: click my name, click the button on my profile) with your email address used on your Viveport account. I might have to escalate to our payment team.