Only sent accessory and not the Vive itself?

Kroama
Contributor

Only sent accessory and not the Vive itself?

I purchased the HTC Vive back on January 5th as well as the audio accessory. I was in no immediate hurry, so i waited for standard shipping-- supposed to arrive today (January 10th) which is perfected, because i have a two-day break from Thursday-Friday. Get off work, drop by FedEx to pick up my Vive aaand~ There's only the accessory headset.

Check the tracking number (1 number for both) and sure enough, it shows that the dimensions support it just being the accessory, number of pieces 1... but the HTC Vive itself was under the same tracking number. I didn't accidentally get a wrong tracking number right (as in, one of them should have been different)? Why would they separate packages like that if that's the case?


Now i don't get the days off i was expecting, trying out the new system. Instead I have to call in the morning and figure out what happened... probably to wait again. This happen to anyone else? Can anyone confirm if they ship the accessories separate from the HTC Vive?

Kroama
Contributor

Re: Only sent accessory and not the Vive itself?

Made contact with customer support, they saw the fact only one item was sent, it sounded like they were going to make one excuse before deciding they couldn't and went with declaring a missing item report to get my issue resolved.

Really sad that they put a wall between myself and the facility in California that distributed my piece so i can't do anything about this frustration, like asking for an actual answer to what happened.
Vive Staff

Re: Only sent accessory and not the Vive itself?

@Kroama

 

They do sometimes ship the accessories seperately. If you PM me with your order number I'll find the correct tracking number for you.

Thanks!

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Kroama
Contributor

Re: Only sent accessory and not the Vive itself?

If you could, you would resolve the issue 100% better than wherever my call to customer support was answered from.

Order number: [customer information removed]

Vive Staff

Re: Only sent accessory and not the Vive itself?

@Kroama

 

It was shipped. I'm trying to find a tracking number for you now.

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F
Kroama
Contributor

Re: Only sent accessory and not the Vive itself?

Sure enough, they had just sent me the wrong tracking number and the package itself was separate from the accessory. Literally 60 seconds ago, they just delivered the second package, the Vive itself.
A whole lot of frustration just from having the same tracking number in two places.

Is there a reason these items aren't packaged together into a larger box?
Vive Staff

Re: Only sent accessory and not the Vive itself?

@Kroama

 

It's the nature of shipping. The Vive boxes are at a fullfillment center along with the accessories and they get sent via whatever method makes the most sense for the order. A much bigger box to put two smaller boxes into would add extra time and cost to delivery.

 

Glad you have it now!

 

Thanks,

-John C

"Welcome to the desert of the real."

If your base station has a Fault 02/03 error or a red light or both, the ONLY solution is to contact our support on vive.com and set up an RMA. There is no user fix for this issue.

Vive Care Operating Hours: 9am to 6pm PST, M-F