01-10-2018 08:40 PM
I purchased the HTC Vive back on January 5th as well as the audio accessory. I was in no immediate hurry, so i waited for standard shipping-- supposed to arrive today (January 10th) which is perfected, because i have a two-day break from Thursday-Friday. Get off work, drop by FedEx to pick up my Vive aaand~ There's only the accessory headset.
Check the tracking number (1 number for both) and sure enough, it shows that the dimensions support it just being the accessory, number of pieces 1... but the HTC Vive itself was under the same tracking number. I didn't accidentally get a wrong tracking number right (as in, one of them should have been different)? Why would they separate packages like that if that's the case?
Now i don't get the days off i was expecting, trying out the new system. Instead I have to call in the morning and figure out what happened... probably to wait again. This happen to anyone else? Can anyone confirm if they ship the accessories separate from the HTC Vive?
01-11-2018 09:26 AM
01-11-2018 09:33 AM
They do sometimes ship the accessories seperately. If you PM me with your order number I'll find the correct tracking number for you.
01-11-2018 09:36 AM - last edited on 01-11-2018 11:18 AM by Synthesis
If you could, you would resolve the issue 100% better than wherever my call to customer support was answered from.
Order number: [customer information removed]
01-11-2018 11:22 AM
It was shipped. I'm trying to find a tracking number for you now.
01-11-2018 11:38 AM
01-11-2018 03:12 PM
It's the nature of shipping. The Vive boxes are at a fullfillment center along with the accessories and they get sent via whatever method makes the most sense for the order. A much bigger box to put two smaller boxes into would add extra time and cost to delivery.
Glad you have it now!